Lettings and Renewals Manager - South London - PMR : Job Details

Property Management Recruitment (PMR) are seeking a Lettings and Renewals Manager to provide on-site lettings and resident services to a residential development in South London. Forming part of the on-site management team, responsible for overseeing and managing the direct lets via portals, managing 3rd party letting agents, the full let up process, tenancy progression, assessment of vacant properties to re let, provide market rent assessments, direct client contact and reporting.

This role will be customer facing and include monitoring & control of lettings systems, key management, security checks pre tenancy, maintenance checks if needed, tenancy and unit H&S compliance, right to rent checks, referencing, conducting viewings and service delivery. As well as, being the first point of contact from enquiry stage, viewing the property through to resident move in and throughout their tenancy. Community engagement and organising events will form a key part of the role, along with support from third parties.

Key Responsibilities:

• Dealing with initial enquiries, booking in viewings and negotiating offers
• Providing feedback from viewings to continually improve specification of refurbishments
• Agreeing leasing offers and processing these in line with company procedures
• Completing all applicant vetting in line with procedures
• Manage outsourced lettings process
• New tenancy progression
• Referencing and Right to rent checks
• Void management to reduce void periods between tenancies
• Assess vacant properties and report to client with recommendations on rent and required works.
• Organising minor works between tenancies to maintain first class presentation of apartments
• Arranging and conducting viewings Monday to Friday (and to include evenings and weekends if required).
• Meet and greet tenants who are moving in to welcome them and provide overview of the property, white goods and systems
• Produce welcome packs, newsletters and tenant guides
• Implementing lettings process and systems.
• Responsible for reporting back planned and agreed maintenance following viewings and agreed lets, including but not limited to proactive and reactive work.
• Manage the property key system, including ensuring complete adherence to sign out and sign in procedures.
• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Working closely with onsite property management team to ensure excellent customer experience and service
• Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market
• Forging productive relationships with key service partners
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Creating a community feel through communication, events and innovations
• Responsible for Health and Safety compliance
• Providing regular asset performance reports
• Managing expenditure budgets

Skills, Knowledge and Experience

• Strong residential lettings experience including experience of negotiations
• Knowledge of lettings process including referencing and right to rent checks
• Community/tenant engagement experience
• Strong interpersonal skills - significant customer and client contact
• Strong IT skills and social media savvy
• Proactive and dynamic taking ownership of all of core duties
• Knowledge of health and safety procedures and precautions - including unit compliance requirements
• Understanding of Fire and H&S management and requirements
• Excellent communication skills displaying sensitivities to and understanding of residents' needs
• Flexible and cooperative at all times
• Use initiative and take responsibility for providing solutions
• Dynamic approach, problem solving, well organized and ability to work well under pressure
• Strong financial management skills

Working Pattern: Monday to Friday, 9am-5.30pm (flexible working hours for viewings with occasional Saturdays).