Leisure Supervisor - Grosvenor House Group Limited : Job Details

About The Role:

We are looking for a proactive and motivated Leisure Supervisor to lead our front-line team and ensure the delivery of a high-quality leisure service in line with contractual, statutory, and quality standards.

As a key member of the department, you will support the Leisure Manager in overseeing daily operations, supervising staff, maintaining compliance, and driving excellent customer service. You’ll play a hands-on role in rota management, training delivery, and continuous service improvement — all while acting as a role model for your team.

Hours of Work:37.5 hours per week, worked across 5 days over 7 on a 3-week rolling rota.Shifts are scheduled flexibly between 06:00 and 22:30.

Key Responsibilities:

• Supervise, support, and develop the Leisure team to ensure high standards of service and safety
• Lead and deliver daily operational duties including rotas, payroll reporting, and equipment checks
• Ensure staff handovers follow the 15-minute protocol, and all team communication is clear and effective
• Deliver Toolbox Talks and ensure all team members adhere to H&S procedures
• Carry out regular performance reviews, identifying training needs and supporting development plans
• Maintain a clean, safe, and welcoming environment both inside and outside the facility
• Ensure compliance with company policies, industry regulations, and relevant legislation
• Handle customer queries and complaints professionally, promoting a culture of outstanding service
• Support with stock control and ensure all relevant paperwork, including timesheets and incident logs, is completed accurately
• Adhere to all cash handling and security procedures

About You:

• Current RLSS National Pool Lifeguard Qualification
• ISRM Pool Plant Operators Certificate
• First Aid at Work qualification
• Health & Safety risk assessment experience
• Strong background in leisure operations or a similar supervisory role
• Proven ability to manage staff rotas, performance, and development
• Excellent communication and team leadership skills
• Confident decision-maker with a proactive and resilient approach
• Passionate about delivering great customer experiences
• IT literate and comfortable with admin tasks, including timesheets and incident reporting
• Knowledge of leisure industry trends and compliance requirements

About Us:

At GFM we pride ourselves on service, innovation and the ongoing relationships we have with our client. We are not simply a facilities management company.

By building lasting relationships with over 100 clients GFM have become one of the countries leading FM companies.

We offer a full spectrum of FM services, including maintenance, cleaning, catering, security, horticulture, environment and energy.

Which can be delivered as a single line or a tailored bundle, but what GFM do best is offer fully integrated bespoke solutions.

Safeguarding Statement:

Grosvenor House Group is committed to safeguarding and promoting the welfare of children and vulnerable adults. As part of our safer recruitment process, all candidates will be subject to pre-employment checks, including reference checks and an enhanced DBS disclosure.

We welcome applications from all sections of the community and are committed to promoting diversity and equality in the workplace.