Leasehold Officer - the guinness partnership : Job Details

About the role

We have an exciting opportunity for a Leasehold Officer to join our team on a permanent, full-time contract, based in Euston Road, London.

The successful applicant will be required to deliver a responsive, and pro-active customer-focused service to homeowners, within defined policies and procedures and in accordance with the terms of contracts and performance standards agreed by Guinness.

You will work closely with the wider Customer Services directorate to ensure all processes, policies, and procedures are developed and shaped for homeowner customers and build high levels of customer satisfaction.

You will be responsible for reviewing and issuing regulatory notices for Section20 and overseeing the Fire Risk Assessment compliance within your designated region as well as permissions for alterations and adaptations.

We operate a hybrid working model with a 3-day office-based requirement at our office in Euston Road and two days from home.

What we’re looking for

We are a customer-focussed organisation so we know that how we do things is just as important as what we do. So, it’s essential you have great customer service skills and a willingness to go the extra mile to get the job done.

You’ll also be able to demonstrate:

• Proven customer service experience.
• Proven ability to manage a varied workload, meeting performance targets.
• Ability to develop processes and systems according to changing needs.
• Focused on positive outcomes for the customer.
• Experience of working in a high-performance customer-centric team delivering high levels of customer satisfaction.
• Excellent organisational and team working skills – ability to prioritise tasks and juggle changing priorities.
• Excellent oral and written communications.
• Good knowledge of Microsoft Office.
• Demonstrable commitment to continuous professional development.
• Committed to service development in response to customer needs.

If you’re interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

REEDTGP