Learning, Culture & Engagement Lead - Robert Walters : Job Details

Learning, Culture & Engagement Lead

Salary: £65K - £75KLocation: Salford QuaysContract: Permanent or Fixed-Term Contract (depending on expertise and fit)Hours: Mon-Fri, 9-5Interview: 2 stages - 1 virtual, F2F

About the Role

As our Learning, Culture and Engagement Lead, you'll play a pivotal role in aligning learning, development, culture, and engagement initiatives with our strategic priorities. Reporting directly to the Chief People Officer and working closely with key teams across the business, you'll ensure that both our direct UK-based colleagues and extended international workforce are equipped with the skills, knowledge, and environment needed to thrive.

You'll be instrumental in developing leadership capabilities at all levels, fostering a high-performance culture that puts customers first. This is your opportunity to make a real impact by embedding agile learning approaches, driving employee engagement, and championing diversity, equity, belonging & inclusion (DEBI).

• Cultural Leadership: Develop and deliver a comprehensive strategy for cultural transformation that aligns with our business objectives. Foster a high-performance, customer-centric culture where leaders enable their teams to act in service of our customers.
• Learning & Development: Shape and implement innovative training initiatives across all levels-both internally and with outsourced partners-that align with our strategic goals.
• Diversity, Equity, Belonging & Inclusion (DEBI): Lead our DEBI plan while continually assessing organisational health and implementing effective strategies.
• Employee Engagement: Drive employee engagement through tools and measurement strategies that enhance overall satisfaction across the organisation.
• Thought Leadership: Provide expert advice on best practices in culture transformation and DEBI.
• Collaboration: Work closely with People & Culture teams, business leaders, internal comms teams, and external partners to develop solutions that meet strategic aims while delivering value and service excellence.

To succeed in this role, you'll need:

• A minimum of five years' experience in senior learning or organisational development roles within fast-paced environments (ideally tech-focused or contact centre settings).
• CIPD qualification (MCIPD or FCIPD), with additional certifications in areas like coaching or psychometrics being highly desirable.
• Proven expertise in designing leadership development programs that align with cultural transformation goals.
• Experience embedding agile learning approaches using modern technologies to support change.
• A strong track record of building successful employee engagement strategies backed by data-driven insights.
• Passion for integrating DEBI into leadership and culture initiatives.
• Exceptional collaboration skills with the ability to balance strategic vision with hands-on delivery.

We believe diversity fuels innovation-and we're proud to be recognised as one of the UK's Top 50 Inclusive Employers. We've created an environment where everyone can truly be themselves while making an impact.

Here's what you can look forward to:

• Flexible hybrid working - minimum 50% office presence for teamwork and connection.
• Generous holiday package - 25 days annual leave + 3 wellbeing days + your birthday off! (Plus the option to buy up to 10 more days.)
• Private healthcare for all employees.
• Competitive pension scheme and performance-related bonus opportunities.
• Free broadband for all employees.
• Life event gifts - celebrating milestones like marriages and births.
• Salary sacrifice schemes - save on dental care, gym memberships, and more!
• Big retail and leisure discounts.
• 3 paid volunteering days per year - because giving back matters to us too.

We're not your traditional 9-to-5 workplace-we embrace flexibility so you can thrive whether you prefer collaborating in person or focusing at home.

Ready to lead cultural transformation? Apply now to join us on this exciting journey!

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates