Learning and Development Officer (Business Systems) - Birketts LLP : Job Details

Birketts is a full service, UK Top 50 law firm. With a heritage spanning 160 years, we have more than 700 lawyers and legal professionals based in Bristol, Cambridge, Chelmsford, Ipswich, London, Norwich and Sevenoaks. We advise businesses, government and public sector organisations and individuals in the UK and internationally across four principal practice groups: Real Estate, Corporate Services, Dispute Resolution and Private Client.

With our ambition to succeed, comes a strong desire to make a positive contribution to the communities we serve, and we are committed to delivering the objectives set out in our ESG strategy. Diversity plays an integral part in all that we do, with female partners comprising 40% of our partnership.

The Department

L&D is a core element of our People offering, as Birketts LLP believes that staff development and learning should be an integral part of the firm’s strategic planning; to enable staff to perform their individual roles effectively and with confidence, and to ensure that we achieve our common objectives and plans for growth.

The central Learning & Development (L&D) team provides learning and development for all staff through training programmes and other development support. Developing our talent and delivers business systems knowledge, business skills and personal development training for all team members within the firm

The L&D team are mainly based in Ipswich and sits alongside the firm's people functions including operational HR.

Responsibilities:

The job holder will be responsible for the delivery of learning directly related to Business Systems learning.

This includes Inductions, business as usual business systems training delivery and assisting in the design and delivery of learning for r changes and upgrades to the Business systems used within Birketts.

• Delivering the Business system Induction programme in line with firm and Learning and Development (L&D) strategy. Liaising with appropriate stakeholders to ensure Inductees needs are established and met.
• Delivering Business Systems Training programmes in both a formal and informal setting, virtually and face to face.
• Working with appropriate stakeholders to project management L&D’s element of changes to IT systems as required.
• Carrying out Training Needs Analysis (TNA) for target offices.
• Designing both formal and informal learning interventions with accompanying materials such as handouts, exercises and trainer notes.
• Contributing to and assisting with quality assurance of electronic learning materials.
• Ensuring the learning environment and resources support learner needs.
• Preparing the learning environment and resources; including setting up IT equipment where appropriate.
• Assisting in evaluating the effectiveness of training programmes and learning outcomes.
• Appropriate record keeping on training delivered to assist the L&D Administrator in ensuring that data is accurate.
• Responsible for ensuring own knowledge and skills are kept up to date, using internal and external resources and tools. Requesting training where necessary.

Essential Skills

• Recognised training qualification (e.g. CIPD/TAP)
• An experienced IT Trainer, ideally with experience gained within a professional service environment
• Strong coaching and training delivery skills
• Strong understanding of Learning & Development and the Training Cycle
• Interpersonal effectiveness

At Birketts, our culture is driven by ambition and a commitment to positively impact all the communities we serve. We are dedicated to the success, development, and wellbeing of our colleagues, helping them achieve their goals and seize the opportunities that come with our growth. Alongside a flexible and inclusive work environment, we offer the following core benefits:

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award – 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy