Kitchen or Bathroom Fitter - bpha : Job Details

As a Kitchen or Bathroom Fitter, you will be at the forefront of delivering high-quality kitchen and bathroom installations in both occupied and void properties. This role demands a multi-skilled professional with a passion for craftsmanship, customer service, and continuous improvement. Key Responsibilities

Installation & Repairs

• Execute kitchen and bathroom replacements to the highest standards.
• Perform multi-trade tasks such as:
• carpentry, plumbing, plastering, tiling, vinyl flooring and decorating.
• Deliver a first-class customer experience with a focus on first-time fix and minimal disruption.
• Health, Safety, Environment & Quality (SHEQ)
• Adhere to all safety protocols, including PPE usage, risk assessments, and safe work methods.
• Participate in mandatory training and maintain professional qualifications.
• Ensure equipment is maintained, serviced, and compliant with regulations.

Customer Experience

• Represent the company with professionalism, empathy, and respect.
• Engage with customers to ensure satisfaction and resolve issues proactively.
• Contribute to customer feedback and service improvement initiatives.
• Productivity & Efficiency
• Maximize daily productivity and minimize downtime.
• Maintain van stock and order materials responsibly.
• Collaborate with supervisors and team members to enhance service delivery.

Person Specification

Key Skills & Attributes

• Strong commitment to customer service excellence.
• Self-motivated, organized, and solution oriented.
• Effective communication and problem-solving skills.
• IT literacy and willingness to learn new skills.

Knowledge & Experience

• Comprehensive trade and construction knowledge.
• Understanding of health and safety regulations.
• Experience working in occupied homes and under time constraints.

Qualifications

• GCSEs or equivalent (Essential).
• NVQ Level 2 or higher in a construction trade (Essential).
• CSCS Card, First Aid Training (Desirable).
• Full clean driving licence (Essential).

Values & Behaviours

• Take Responsibility - Be accountable and act with integrity.
• Show Empathy - Respect others and care for the environment.
• Better Together - Collaborate and embrace diversity.
• Be Ambitious - Strive for excellence and continuous improvement.