Key Account Manager - Lab Diagnostics GLASGOW - Michael Page Retail : Job Details

Take the lead in a high-profile diagnostics role, managing one of Europe's largest healthcare contracts and shaping strategic partnerships across Scotland and the North UK. This is a rare opportunity to join a global leader in laboratory innovation, offering cutting-edge solutions, career growth, and a competitive package in a relationship-driven environment.

Client Details

Our client is a world-renowned healthcare company specialising in diagnostics. Their Laboratory division delivers innovative instruments, tests, and integrated solutions to hospitals and laboratories, helping improve diagnostic efficiency, accuracy, and patient care. With a focus on automation, digital transformation, and end-to-end services, they support healthcare providers in delivering smarter, faster, and more value-driven diagnostics.

Description

This is a senior, field-based role covering Scotland and the North of the UK, with responsibility for managing the largest diagnostics contract in Europe as part of the account portfolio.

• Act as the primary commercial contact for key accounts across diagnostics, including lab equipment, molecular, POC, and nutrition.
• Build and maintain strategic relationships with stakeholders across NHS and private healthcare settings.
• Manage contract renewals, expansions, and long-term partnerships, ensuring high levels of customer satisfaction and retention.
• Provide first-line service support and technical troubleshooting, coordinating with internal teams and third-party suppliers.
• Lead post-sales implementation projects, overseeing cross-functional teams and ensuring timely delivery of solutions.
• Deliver customer training, business reviews, and value-added services to enhance product uptake and account performance.
• Monitor market trends, competitor activity, and customer feedback to inform strategic planning and account development.

Profile

Based in Glasgow, with a strong background in diagnostics or healthcare Key Account Management.

Experience managing complex contracts and relationships in a technical or clinical environment is essential.

• Proven experience in key account management, ideally within diagnostics or laboratory services.
• Strong understanding of blood sample processing, lab workflows, and integrated diagnostic systems.
• Excellent relationship-building and solution-selling skills.
• Confident communicator with the ability to influence senior stakeholders.
• Highly organised, proactive, and commercially astute.
• Willingness to travel extensively across Scotland and the North UK (up to 75%).

Job Offer

• Competitive salary plus OTE bonus.
• Company car, laptop, and phone provided.
• Comprehensive training and onboarding programme.
• Opportunities for career progression within a global healthcare organisation.
• Flexible benefits package including pension, private healthcare, and life assurance.