Key Account Manager - Imperial Workforce : Job Details

About the Role:

Imperial Recruitment are excited to be partnering with a leading printing company based in Washington to appoint a Key Account Manager.

As a Key Account Manager, you’ll take responsibility for managing and growing relationships with some of the business’s most important customers. Acting as a trusted advisor, you will identify opportunities, deliver solutions, and drive long-term client satisfaction and commercial success.

Key Responsibilities:

• Develop and maintain strong, trusted relationships with key clients.
• Understand customer needs and identify opportunities for growth.
• Oversee project delivery, ensuring products and services meet client expectations.
• Act as the link between customers and internal teams to ensure seamless delivery.
• Resolve issues and maintain long-term partnerships built on trust and value.
• Prepare progress reports, forecasts, and client performance reviews.

About You:

• Proven experience in account management or a customer-facing commercial role (print industry experience preferred).
• Strong interpersonal and communication skills.
• Excellent organisational and problem-solving ability.
• Commercially astute, with a focus on delivering value and protecting margin.
• Able to work both independently and collaboratively.

Salary & Benefits:

• Company bonus and benefits package
• Excellent opportunities for career advancement
• Dynamic and supportive working environment

Diversity & Inclusion:

At Imperial Recruitment, we celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. We value individual differences and encourage candidates from all backgrounds to apply.