Junior IT Support Engineer - Ideal : Job Details

Junior IT Support Engineer

Brighton

£26,750 per annum

We are seeking a highly motivated and technically adept individual to join our team as a Junior IT Support Engineer. This role is an exciting opportunity for a passionate individual to kick-start their career in the dynamic field of IT managed services. This position will be based from our office in central Brighton and offers fantastic opportunities to develop your career and learn new skills. Ideal offer a comprehensive 8-week training plan to get candidates up to speed for the role so you do not necessarily need to have experience, just enthusiasm!

About Ideal

Ideal is an inspiring place to work. We’re an award-winning, independent company, leading in our field and offering a refreshingly different experience to the larger IT solutions providers. Our team has worked on some of the biggest projects in the UK and Europe, earning a reputation for delivering smart, real-world solutions using only the best technology vendors in the business.

With expertise in Connectivity, Networks, Smart Buildings, Advanced Wi-Fi, Cybersecurity and Managed IT Services, we proudly support a diverse client base across the public and private sectors.

We’re passionate about continuous learning and invest heavily in our people, supporting everything from technical certifications to soft skills and personal development. If you’re looking to grow your career with a forward-thinking team that truly values innovation and impact, you’ll fit right in.

We welcome applicants from all backgrounds and aim to offer all our staff the support they need to achieve their career goals. We particularly welcome candidates form under-represented groups in the Tech Community.

What you can expect from us:

• Training: Guaranteed investment in your personal and professional development, including 6 days paid study leave.
• Location: Superb, open-plan offices in Brighton.
• Work/Life Balance: 22 days annual leave plus flexible working opportunities.
• Wellness & Wellbeing: We take our teams health seriously – activities, socials and coaching are routine to us.

A good fit for this role will be:

• A brilliant communicator
• Excited about learning something new every day
• Process oriented
• Extremely self-motivated
• Able to deliver against deadlines and agreed targets
• An excellent team player
• Adaptable and organised

What you’ll be doing:

• Working within Ideal’s 24/7 Service Centre.
• Investigating and helping to resolve issues on customer’s network and IT estates.
• Managing incidents, investigating alerts, and carrying out change requests.
• Supporting ad-hoc projects to develop the capabilities of the Service Centre.
• Managing support cases to enable fast resolution for our customers.
• Ensuring all cases are recorded accurately and closed within agreed timeframes.
• Sharing knowledge across the team to ensure and enable best practices.

Required Skills and Experience:

• Network support and administration (any of the listed): Routing & Switching (Cisco, Meraki, Draytek, HP, Netgear); Firewalls & Security (Palo Alto, Cisco, Fortinet); Wireless Networks (Cisco, Meraki, Ubiquity, Aruba).
• At least 6 months industry experience working in a customer service environment.
• Accurate written and verbal English communication skills.
• A demonstrable interest in IT and networks.

Optional (but useful) Skills:

• Achieved or working towards vendor accreditation or equivalent (e.g. CCNA, PCNAS, CompTIA Network+).
• Microsoft 365 and/or Azure support and administration.
• Server and storage support and administration.
• Unified Communications / Collaboration support and administration (e.g. Cisco CUCM, MS Teams).
• Full UK Driving Licence.

Key Information:

• This role is based on a rotating shift pattern including regular night-time and weekend work – 3x 12-hour shifts (7am to 7pm); 3x days off.
• Development opportunities to expand skills to cover multiple technologies with fantastic exposure to new products and technologies.
• Compensation for providing support outside of scheduled hours.

Benefits:

• 22 days Annual Leave + Bank Holidays.
• Health Cash Plan, Annual Bonus Scheme, Opportunity and Colleague-Led Spot Bonus Schemes.
• Cycle2Work Scheme, Headspace Subscription, Perkbox Benefits Program, and more.
• Regular Social Events.
• Extensive training and development opportunities with paid study leave.
• Community focused groups such as our in-house Diversity, Inclusion and Belonging Team and Culture Club.

At Ideal, we are committed to offering a work experience that values diversity, inclusivity, and authenticity. If you're passionate about solving technical issues and thrive in a fast-paced environment, then this role is ideal for you.

If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best, please let us know so we can talk about how we can best support you and make any adjustments that may be needed.