ITSM Tooling Specialist - Clearwater People Solutions Ltd : Job Details

Are you an ITSM system specialist?

We are working with a large and ever-growing organisation to recruit for a ITSM Tooling specialist on a full-time permanent basis. This role is predominately remote however, you will need to be UK based as there will be a very adhoc requirement to go into their office in Birmingham. Key Responsibilities for the ITSM Tooling Specialist: - Acting as super user and technical subject matter expert for their ITSM (Halo)- Maintain, Manage & configure Halo - Enhance the system so the company can start using Halo for Case Management- Expanding the functionalities and workflows- Receive change requests from the business, scope requirements and tailor the system to suit business requirements - Ensure continuous improvement of the system - Ensure the system aligns with ITIL best practices Key Skills for the ITSM Tooling Specialist: - Expert in ITSM tool ideally Halo but ServiceNow or others are also considered - Experience configuring ITSM Tool - Previous experience with continuous improvement of ITSM tooling Please apply as directed!