Italian Speaking Customer Service Specialist - Oxford - £32,000 - Bond Williams : Job Details

One of the UK's leading biotech companies, are recruiting an Italian Speaking Customer Service Specialist to join a friendly, close knit team. This is a full-time temporary role, initially for 6 months, with a view to convert to permanent in 2026. The role is focused on providing first class end-to-end solutions to a wide range of customer enquiries in both italian and English.

Key Responsibilities:

• Taking a lead role in the team, balancing regular customer enquiries with high level account management and dealing with issues and escalations
• Taking ownership of customer queries, mainly over email and live chat, tackling a wide range of queries efficiently and effectively.
• Lots of communication and coordination with other departments in the business including logistics, sales, operations and finance as well as the other Customer Services teams dotted around the world as the company have a global presence.
• Using Salesforce CRM software on a daily basis.

The ideal Italian Speaking Customer Service Specialist will:

• Fluent in Italian and English
• Be someone who enjoys a varied job, working at pace, where no two days are the same.
• Have a variety of Customer Service experience to draw on to help deal with any given situation that may arise
• Be able to prioritise and multi-task effectively.

The role offers hybrid working with up to 2 days working from home and the rest in the office based a fwer miles South of Oxford City Centre. Usually you will be in the office 5 days for the first two weeks, for training.

If you are looking for your next career move in Customer Service where you can put your skills and experience to great use in a varied and fast paced role, working in a friendly team at one of Oxford's most exciting companies, then apply today!

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency