Italian Speaking Customer Service Assistant Temporary - Page Personnel Secretarial & Business Support : Job Details

This role is for a diligent Italian Speaking Customer Service Assistant who will provide exceptional support to customers, while effectively managing their queries and requests in the industrial/manufacturing sector. Based in Basingstoke, you will be the first point of contact for our Italian-speaking customers, ensuring an outstanding level of service at all times.

Client Details

This organisation is a leading entity in the industrial/manufacturing sector with a substantial workforce. Based in Basingstoke, the company is known for its commitment to excellence and its focus on innovation to meet the changing needs of its customers.

Description

• Handling customer inquiries and complaints via phone, email or chat
• Communicating and coordinating with internal departments to resolve customer issues
• Ensuring customer satisfaction and providing professional customer support
• Understanding customer needs and providing appropriate solutions
• Working closely with the team to meet the company's customer service goals
• Documenting customer interactions for future reference
• Identifying new opportunities to improve the customer experience
• Maintaining a high level of product knowledge to provide accurate information to customers

Profile

A successful Italian Speaking Customer Service Assistant should have:

• Fluency in Italian and English
• Strong customer service skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Strong problem-solving skills
• High level of organisation and attention to detail

Job Offer

• An estimated salary range of 12.5 - 15.50 GBP per hour
• A rewarding temporary role in a reputable industrial/manufacturing company
• A vibrant and supportive team culture in the heart of Basingstoke
• Opportunities for personal growth and career development
• Comprehensive training to ensure success in the role

We encourage all eligible candidates to apply for this exciting opportunity to join our exceptional team.