IT Technician - IMT Resourcing Solutions : Job Details

Job Title: IT Technician (School Environment)

Contract Length: 6 months

Location: Heathrow (Onsite)

Start Date: ASAP

Rate: Competitive (Inside IR35 / Umbrella or PAYE)

Overview:

We're supporting a secondary school with the appointment of an IT Technician to provide day-to-day technical support across the school’s IT estate. You’ll be the first point of contact for users across staff and students, handling a mix of support tickets, device setups, and basic network maintenance.

This is a hands-on role, fully on-site, with responsibility for ensuring the smooth running of classroom technology and core infrastructure.

Key Responsibilities:

• Provide 1st and 2nd line support to staff and students on hardware, software, and network issues
• Set up, maintain and troubleshoot desktops, laptops, printers, AV equipment, and mobile devices
• Support with Windows Server administration, Active Directory, and user permissions
• Assist with routine maintenance, updates, and backups across systems
• Log and respond to service requests via the helpdesk system
• Support the wider IT team with ad hoc projects, upgrades and audits
• Liaise with third-party suppliers where necessary

Technical Environment:

• Windows 10 / 11, Office 365
• Active Directory, Group Policy
• SIMS (or similar MIS experience desirable)
• Networking fundamentals (TCP/IP, switches, patching)
• Printer and AV troubleshooting (projectors, interactive whiteboards)



Requirements:

• Previous IT support experience in a school or education setting (preferred)
• Enhanced DBS (must be current or willing to undergo)
• Strong customer service and communication skills
• Ability to work independently and prioritise tasks in a busy environment