The company:
A well-known EduTech company in the North East are searching for an IT Technican to work between local sites on a mixture of project work and technical support. This team is looking for someone who has worked with a mixture of systems and environments and has experience transitioning to a unified domain. You will be working collaboratively with members of different organisations, so communication will be key.
The role:
- Travel between 5 key sites, providing technical support to resolve issues and participate in ongoing projects.
- Conduct basic end-user orientation, covering desktop applications and cloud services as needed.
- Address queries and assistance requests, maintaining and updating records in the helpdesk ticket system.
- Provide support for end-user devices, printers, and associated accounts/data.
- Maintain group policies and perform necessary updates.
- Monitor backup health and resolve issues promptly.
- Ensure device security (AntiVirus, Updates, Firewall) through routine checks.
- Oversee WebFilter/Firewall effectiveness.
- Manage network resources, including patching network ports and basic VLAN
- Manage mobile device health, updates, and application assignments.
- Monitor server health and escalate issues as needed.
Key skills required for the role:
- Excellent communication and customer service
- Experience transitioning servers to a unified domain
- Experience with server replacements and backups
- Ability to work in compliance with GDPR and other legislation
- Good documentation skills
- Windows Server
- Active Directory
- Group Policy
- Basic networking – DNS & DCHP
- Troubleshooting
- Antivirus/Firewalls
- Drivers Licence
- Ability to pass an enhanced DBS
Benefits include:
- Local Government Pension Scheme
- 32 days annual leave entitlement
- 1 day paid leave for staff wellbeing each year
- Lifestyle Savings – range of discounts from top retail brands
- Discounted gym membership
- 24/7 Employee Assistance Programme and wellbeing portal
Location: You will be travelling between sites situated in Ashington, Bedlington and Wallsend. There is no home working in this role
Permanent/ 37 hours/ Monday – Friday/ Full Time
Next Steps? If you would like to know anything more about this role or even just want to hear what other Infrastructure, Cloud and Security positions I have that may also be a good match for you then please apply to this advert / or catch me on LinkedIn "Hayley Bee
You must be fully eligible to work in the UK to apply to this position and be able to travel into office on occasion