IT Technician - Harris Federation : Job Details

Harris Boys’ Academy East Dulwich opened in September 2009 and is part of the Outstanding Harris Federation. Our vision is clear: nothing is impossible, and everything is possible, irrespective of personal characteristics or background. Every problem has a solution. We believe we are more robust, resilient and determined as a team than as a group of individuals. We support, challenge and hold each other to account at all levels within the academy to ensure that our students achieve their potential, are motivated, engaged and fully prepared for life beyond our academy. The academy’s specialisms are Enterprise and Sport with a ‘can-do’ ethos of always improving upon your personal best. The Academy will accommodate 750 boys when full. Harris Boys' benefits from a state-of-the-art purpose-built building with the very latest facilities and equipment. The Academy offers a co-educational Post 16 with the nearby Harris Girls' Academy, together comprising capacity for 400 Sixth Formers. Harris Boys was judged to be an outstanding school by Ofsted in November 2023.

Academy Ethos

We encourage our students to be critical thinkers and promote these skills throughout the curriculum. A student at Harris Boys' Academy will learn how to engage critically with foreign affairs, religion and society, issues of citizenship and the media, so they acquire the skills, and recognise the value of, thinking for yourself and thinking in a well-reasoned manner.

As IT Technician, your role will include:

• Providing high-quality technical support, advice and guidance
• Ensuring incidents and service requests are logged appropriately
• Retaining ownership of Academy incident and service request tickets and ensuring these are resolved to target resolution time
• Re-routing or escalating tickets to the appropriate team as necessary
• Identifying, implementing and documenting workarounds for desktop related problems
• Recognising recurring incidents and identifying the underlying cause
• Notifying key contacts on detection of a major incident
• Imaging, deploying and maintaining Windows 10 based PCs, Laptops, tablets and VDIs, as well as Apple OS iMacs and iPads
• Installing, configuring and maintaining computer peripheral equipment
• Installing and testing new software and software updates
• Ensuring anti-virus software is installed, updated and maintained
• Familiarity with the network infrastructure (cabling, patch panels, routers, switches) and associated documentation at the Academy
• Ensuring that the server and network infrastructure at the Academy is regularly checked and maintained
• Supporting on-site infrastructure elements such as physical & virtual servers and networking devices
• Installing, configuring and maintaining VoIP telephones
• Creating and maintaining user accounts, ensuring that new users receive credentials in a timely fashion
• Updating and administering Active Directory distribution and security groups
• With the assistance of the Federation IT Service Manager, ensuring that all Academy systems documentation is maintained and updated as required
• Liaising with the designated person responsible for the maintenance of the asset register and portable appliance electrical safety testing to ensure these are accurate and up to date
• Identifying training requirements for academy staff and ensuring that the Federation IT Service Manager is are made aware of those requirements

We would like to hear from you if you can demonstrate the following essential experience and qualities:

• A minimum of two years’ experience of carrying out a similar, client facing role.
• Recent experience of working in an on-site IT based Customer Service environment.
• Good knowledge of Microsoft products, including Office 365 and Office 2016, SharePoint, Apple OS and other desktop related software products.
• Current, in-depth experience of supporting Windows 10 PCs, laptops and tablets.
• Recent experience of supporting Apple products, including iMacs and iPads, in an educational environment.
• Proven experience of supporting Microsoft products, including Office 365 and Office 2016, SharePoint, and other desktop related products.
• Current, proven experience of Active Directory, including the administration of User accounts, Distribution and Security Groups within a Windows Server 2012 Active Directory.
• Proven track record in working to strict timescales and of working with staff at all levels.
• Experience of delivering small projects, management of scope and customer expectations..

Please download the Job Pack for a full job description and person specification.

Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level.

In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan including access to a virtual GP, electric car scheme, and many other benefits. Learn more about our benefits on our website.