IT Tech Support - Gekko : Job Details

Ready to power up your IT career? Looking for a full time, permanent tech support role?

We are Gekko Group - a field marketing agency that believes in creating rewarding connections, and our IT team is at the heart of empowering all we do. If you’re technically sharp, eager to tackle new challenges, and are happy to move between 1st, 2nd and 3rd line support and developing junior team members then we can’t wait to meet you. As the go-to expert for our office and field staff, every day can bring something new, so you’ll need to be highly organised and solution focused, remembering that every connection matters.

Your Power-Up Package:

• A salary of £27,000 + annual company bonus to celebrate our wins

• 22 days annual leave (plus bank holidays), growing to 25 with service, and flexibility to buy or sell extra days - AND an annual celebratory day for your birthday.

• Access to our Employee Assistance Programme for support with wellbeing and advice 24/7.

• Boost your energy with gym membership and fantastic discounts and free coffees on Perkbox.

• Work alongside our data teams and software developers to keep upgrading and improving all we do in house and for our clients.

• A supportive and inclusive team where trust and innovation are hardwired into our culture.

Your Mission:

• Be the forefront of our IT operations, providing top tier 1st, 2nd and 3rd line support, focusing on Windows, the Google Workspace environment, and our own bespoke platforms.

• Be the guardian of our tech assets, managing and tracking IT equipment for office and field-based team members, and getting new starters up and running with inductions and technical training.

• Empower the team by guiding and developing our IT Administrator through mentorship, performance reviews, and championing their professional growth.

• Maintain and create precise IT documentation, collaborating across departments on exciting projects and tackling ad hoc tasks.

Your Specs:

• History of providing comprehensive IT support - diagnose and resolve hardware and software challenges, both in person and remotely.

• Top notch organisational skills, a keen eye for detail, and a firm grasp of core network services (Active Directory, DNS, DHCP, WSUS).

• Previous experience in leading and inspiring a team.

• Solid mastery administering Windows OS, Office 365, and Google Workspace, alongside a strong understanding of VPN configuration and support, VOIP systems, and antivirus software management.

• Bonus points for experience with SQL/database management and web maintenance (including SSL and domains).

Gekko are all about helping world-class consumer technology brands improve their field marketing and experiential experiences for customers in store, and our teams power our success through trust, insightful solutions, and honest interactions. We foster an inclusive environment that promotes personal growth and employee empowerment. Our roles are based out of our Newbury head office Monday-Friday with a work from home day on Friday.

Take the next leap in your IT journey with us - we can’t wait to see what you bring to the team!