IT Suppport Engineer - CV Screen : Job Details

IT Support EngineerBlackburnUp to £32,000 per yearHours 37.5 per week, office based Monday to Friday, shift work between 7am and 5.30pm

An IT Support Engineer is required for a manufacturing company, based in Blackburn. A salary of up to £32,000 is on offer DOE.

Reporting to the Group Infrastructure and Support Manager, this role will provide 2nd Line IT Support on Desktop and Application services.

Main Responsibilities

• Being the first point of escalation for the 1st Line Support Team
• Working from a Helpdesk System to resolve tickets, ensuring SLA’s and KPIs are met
• Providing enhanced end user desktop support on Desktops, Laptops, IP Phones, Headsets, Monitors, Tills etc
• Analyse diagnose and resolving issues to find permanent fixes
• Create Knowledge Base Articles to increase ticket resolution efficiency
• Produce procedural documentation where required
• Escalating to 3rd Line / Infrastructure Team when appropriate
• Travel to remote sites and overnight stay required when required
• Working on business Infrastructure improvement projects
• Roll Out New Sites and setup hardware / software required
• Perform Desktop testing on new applications being deployed 
• Assisting Infrastructure with Project work where required
• Troubleshooting Server Related Issues as well as Desktop
• Basic Administration of AD, GPO, DHCP, DNS, Office 365, Sophos AV, Cisco Umbrella, VMware
• Administration of imaging technologies

ClientThis is a fantastic opportunity to join a great team in a leading manufacturing company, based in Blackburn, where there will be scope to develop your skills and further your career.

Skills RequiredThe IT Support will ideally have the following experience:

• Extensive knowledge Windows 10+
• Good Understanding of imaging technologies, such as Auto Pilot - migration from WDS to Auto Pilot and bulk applications rollout
• Good Understanding of Networking fundamentals.  Ability to do basic configuration on switches and routers
• Good Understanding of Windows Server 2012- 20129 and all Domain Services (AD, GPO, DHCP, DNS)
• Experience of Administering Exchange Online/ Office 365
• Good Experience of WDS and WSUS, configuration and management.

LocationBlackburn – Office based.

Commute from Preston, Wigan, Liverpool

HoursMonday to Friday - 37.5 hours per week

Salary / BenefitsUp to £32,000 + benefits

-          Pension-          25 days annual leave plus bank holidays-          Flexible working / shift working between 7am and 5.30pm-          Christmas close down!

To ApplyPlease email your CV through Giselle Whitton in strict confidence or call on to discuss the role in more detail.

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