IT Support Technician (with AV Support) - JSS Search Limited : Job Details

Are you passionate about delivering exceptional IT support and working in a dynamic and creative environment? We’re looking for a proactive and customer-focused IT and AV Support Technicianto join a busy internal IT and AV team within a high-profile organisation in London.

This role offers an exciting opportunity to work hands-on with a range of technologies, supporting both day-to-day operations and a variety of events and projects. You’ll be helping maintain reliable and effective IT services while playing a key part in AV support for events, presentations, and exhibitions.

IT Support

• Provide 1st and 2nd line IT support via helpdesk, in person, and self-help channels.

• Support Windows and Apple desktops, MS Office Suite, and internal business systems.

• Administer user accounts (joiners, movers, leavers) in Active Directory and Office 365.

• Manage devices using tools such as JAMF, Endpoint, Teams, Aerohive, and FortiGate.

• Deliver IT inductions for new starters and set up equipment.

• Liaise with external vendors for hardware and software support.

• Maintain technical documentation and help guides.

• Support major incident response as required.

AV Support

• Assist with the set-up, rigging, and de-rigging of AV equipment for events and exhibitions.

• Test and audit conferencing systems and exhibition/gallery devices (e.g., iPads).

• Collaborate with internal and external teams to deliver seamless AV support.

• Provide on-the-day AV support during live events.

Sustainability & Procurement

• Organise sustainable decommissioning and recycling of IT/AV equipment.

• Manage purchase orders for hardware and software licence renewals.

Essential:

• A strong interest in IT and AV with a structured approach to problem-solving.

• Proven customer service experience in a technical support role.

• Excellent communication skills and a calm, methodical approach.

• Confident working independently and escalating when appropriate.

• Awareness of data protection and information security best practices.

Desirable:

• 1+ years in a similar IT/AV support role.

• Familiarity with Visio, JAMF, and Endpoint management tools.

• Previous experience in a cultural, educational, or creative sector.

What You’ll Get:

• A supportive team environment where your contribution is valued.

• The chance to work in a unique setting on meaningful events and projects.

• Ongoing professional development opportunities.