IT Support Technician - Integral Recruitment Ltd : Job Details

IT Support Technician£25,500 + Excellent BenefitsSheffield, S9 | Travel required – own car essential

Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education

Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in IT support, this could be the perfect opportunity for you.

We’re working with a forward-thinking, education-focused organisation whose mission is to provide exceptional education at the heart of the community. Due to continued growth, they’re looking for a proactive and enthusiastic IT Support Technician to join their friendly and supportive team.

This role is open to candidates at all levels – you might already be in a similar support role, just finished an IT course, or simply have a strong interest in tech and the motivation to learn. Full training will be provided, and there’s a clear pathway for career progression.

Alongside a competitive salary, you’ll benefit from up to 31 days’ holiday (plus bank holidays), a generous local government pension scheme, and fully funded training and certifications.

What you’ll be doing:

• Supporting the smooth running of IT systems to help teaching, learning, and admin run efficiently
• Providing technical support both in classrooms and deskside across multiple sites
• Helping staff and students with their use of IT and AV equipment
• Setting up and maintaining PCs, Macs, and other devices
• Installing and updating software, managing access rights, and keeping systems secure
• Diagnosing and resolving hardware/software issues
• Collaborating with the wider IT service desk team to share knowledge and offer training

What we’re looking for:

• Some hands-on experience or formal training in IT – OR a real passion for technology and helping people
• Strong communication skills and a helpful, solutions-focused attitude
• Interest or experience in audio-visual (AV) equipment is a bonus
• Any Microsoft or IT certifications (e.g. MCDST, MCP) are great, but not essential
• A full UK driving licence and access to your own car

Why join?

• Be part of a respected, national organisation making a real difference in education
• Enjoy a structured career path and real opportunities to grow
• Access industry-recognised training, all fully funded
• Benefit from generous holiday, pension, and a supportive team culture

If you’re ready to take the next step in your IT career – or start one – we’d love to hear from you.

Apply today and start making a difference!

Integral Recruitment is acting as an employment agency in regard to this vacancy.