IT Support Technician - YourRecruit : Job Details

IT Support Technician | Redhill | £27,000 - £30,000

Are yu an aspiring IT professional with gained hands-on experience and looking to level up your career within a dynamic, fast-growing Managed Service Provider?

Do you thrive on solving problems, delighting users, and working with cutting-edge tech in a collaborative environment?

This is your chance to step into an exciting and progressive MSP role that promises growth, challenge, and variety—right from day one.

What’s the Role?

You will be the first point of contact for customer queries—providing technical support, troubleshooting, and ensuring their systems are running smoothly. You will act as the bridge between the client and the wider technical team, all while expanding your own skills and exposure to the world of MSPs.

Day-to-Day Responsibilities:

• Be the front-line hero for customer IT support queries via phone and email
• Log, track, and resolve cases using the ITSM tool
• Work with technologies such as Microsoft 365, Windows, networking, virtualisation, backups & more
• Assist in developing knowledge base articles and internal support documentation
• Escalate issues effectively when needed, while owning the resolution process

About You

You are someone who has already dipped your toes into IT support—maybe in a helpdesk or internal IT role—and you are now ready to take the next step into the MSP world. You will be passionate about tech, thrive under pressure, and love helping people solve problems.

What You’ll Bring:

• 1+ year of IT support experience
• Strong communication skills and a genuine passion for delivering great customer service
• Curiosity, adaptability, and a drive to learn and grow
• Knowledge of Windows OS, Office 365, and networking basics
• A full UK driving license and your own transport (location not accessible by public transport)

Why Join?

This is not just another IT job—it’s a career-building opportunity in a high-energy, supportive environment where your contribution matters.

What’s in it for you?

• Company laptop
• Performance-based bonus
• 22 days holiday (rising to 25)
• Ongoing training & development
• Regular social events & team activities
• Real career progression opportunities in a thriving MSP

Ready to Start Your MSP Journey?

If you’re enthusiastic, eager to grow, and ready to dive into a role that will challenge and reward you—apply now!

For your information:

*Interested? Please send your CV in as a Word format only

**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)

***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.