IT Support Technician - Allegiance Technology : Job Details

IT Support Technician - 1st/2nd LineLeeds | Established MSP | £26K-£30K DOE

We're working with a well-established Managed Service Provider based in Leeds that's looking to add a skilled 1st/2nd Line IT Support Technician to their growing team. If you're looking to build your technical experience in a fast-paced, customer-focused environment, this is the role for you.

• Providing 1st and 2nd line support across a varied client base
• Troubleshooting issues via phone, remote tools, and occasional onsite visits
• Working with Microsoft 365, SharePoint, and Exchange
• Using tools like PowerShell, ConnectWise, SuperOps, and Datto RMM
• Supporting VOIP systems, networking (DNS, TCP/IP, DHCP), and endpoint security
• Assisting with backups, patching, documentation, and basic server/admin tasks

• Office 365, SharePoint, Exchange Online
• Windows Server
• Virtulisation
• VOIP (e.g. 3CX, Teams)
• PowerShell, Datto RMM, ConnectWise, SuperOps
• Windows OS, DNS, DHCP, TCP/IP
• Networking, firewalls, backup systems

• Exposure to a wide range of tech and real progression opportunities
• Regular training and certifications supported
• Friendly, collaborative team environment
• Flexible working, social events, and a company that invests in its people

If you're looking to develop your IT career with a company that genuinely supports your growth, APPLY NOW!