IT Support Engineer - SER (Staffing) Ltd : Job Details

IT Support Engineer, IT Infrastructure,Surrey Based,£35,000 - £40,000 depending on experience, Overtime opportunities available, staff function once a month, Pension Scheme 5%, On site up to twice a week, Travel expenses covered on milage. 8hour shift conducted between 7.30am - 6.30pm.

OverviewA wonderful opportunity has come across my desk to join a dynamic business, my client is looking for a skilled IT Support engineer to join there engineering team. This will be hybrid support role comprising a mixture of dedicated onsite support, remote support, and installation services for the SME customers. My Client has expressed a desire for a candidate with a secure and detailed knowledge of G Suite.

The role - Day to Day Responsibilities

• Serve as a point of contact for all IT support requests and queries for clients ranging from 1st line to 3rd line.
• Installing, configuring, and maintaining software and hardware components of computer and network systems, Diagnosing, and troubleshooting software and hardware issues
• Supporting people whenever they encounter challenges with computers, smartphones, tablets, printers, and network devices.
• Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
• Creating, maintaining, and updating technical documentation regularly
• Continuously improve knowledge and understanding of the software and hardware technologies used by clients.

Skills and Experience Required

• High level of 2nd line IT support skills and very strong troubleshooting skills
• A Proven knowledge and demonstrated experience in the operation & administration of Google Workspace, Drive and Suite. Experience with Microsoft 365 would also be an advantage.
• Demonstrated experience of managing tablets/mobiles and Windows 10/11 devices with Intune or equivalent
• Strong knowledge of Windows 10 and MAC operating systems
• Good networking fundamental skills including LAN, WAN, VPN, Routers, Firewalls
• Ability to problem solve within a technical environment.

In Return

My client is offering a super package and opportunity for a combative engineer looking for the next step in their career. If you think this role is for you, please apply.