IT Support Engineer - Nigel Wright Group : Job Details

THE OPPORTUNITYMy client, a dynamic IT solution consultancy with ambitious growth plans for the upcoming year, is seeking to expand its Service Desk Support Team by adding a new IT Support Engineer.This role focuses on providing exceptional IT services within a heavily focussed Microsoft 365 environment. You will be providing solutions to clients across different sectors. It entails addressing various tasks, including troubleshooting 1st and 2nd line issues and offering support for 3rd line fixes.  Additionally, there is the chance to participate in broader project-based endeavours.Salary  :  £30,000 - £35,000Location  :  Newcastle - Upon - TyneHybrid working  :  No, this role is based on site 5 days a week.  Working Hours  :  Monday – Friday : 9am – 5pmTHE ROLEThe role of the IT Support Engineer is central, calling for a candidate who excels in problem-solving, thrives in customer communication, and demonstrates an in-depth understanding of IT systems. This role goes beyond mere technical proficiency, highlighting the significance of interpersonal skills and a comprehensive grasp of IT infrastructure.Key Responsibilities:

• Client Support: Engage with clients to deliver comprehensive troubleshooting for hardware, software, and mobile devices. Provide technical expertise through various channels such as phone, email, and remote assistance.
• Issue Resolution: Take ownership of support queries, ensuring swift and effective resolution while managing the entire process through the Autotask Service Desk system.
• Documentation and Reporting: Thoroughly document service actions, closed calls, resolutions, and maintain accurate records of clients' IT infrastructure.
• Project Management: Conduct software and hardware audits, manage licenses, and actively participate in projects, either independently or collaboratively within a team.
• Infrastructure Management: Perform system administration on client infrastructure and servers, manage corporate anti-virus and firewall solutions, conduct patch management for both desktops and servers, and proactively identify opportunities to enhance and secure clients' infrastructure.

YOUR SKILLS / EXPERIENCEThe successful candidate will be able to demonstrate:

• Wide-ranging Technical Expertise: Proven experience in IT Support Engineer roles across different levels, ideally within an MSP setting. Knowledge of ITIL practices is a plus.
• Microsoft 365 Proficiency: Mastery in Microsoft 365 deployments, including conditional access, SharePoint, Entra and Exchange. 
• Infrastructure Support: Capability in Azure Active Directory, Windows Server 2016/2019, Active Directory, and extensive understanding of Backup Technologies in both cloud and on-premises setups.
• Networking Skills: Competence in configuring, supporting, and maintaining WAN and LAN networking, routers, firewalls, Spam and Web filters, VPN solutions, and virtual desktop/server technologies, including VMware, Hyper-V, & Citrix.

Offering a vibrant work environment, ongoing professional growth opportunities, and the chance to contribute to impactful projects that shape the future of our business. With ambitious expansion plans, your insights will be highly valued, making this an ideal time to join the team.If you are interested in learning more, please apply online or reach out to me via email.