IT Support Engineer Apprentice - QA : Job Details

Employer description:

Established in 1996, Bell has been at the forefront of technology consultancy and managed services, empowering businesses to enhance their IT capabilities and boost productivity while optimising costs. With our headquarters based in the UK and a workforce of over 1000 professionals worldwide, we are now seeking an ambitious individual to join our team as an IT apprentice.

This is an excellent opportunity to gain hands-on experience in IT support while working towards industry-recognised qualifications. You’ll play a key role in supporting day-to-day IT operations, resolving technical issues, and helping users get the most from their technology.

Responsibilities:

• Deliver first-line IT support by managing incidents and resolving tickets within agreed SLAs.
• Assist with the setup, configuration and ongoing maintenance of hardware and software.
• Troubleshoot desktop, laptop, printer and peripheral issues.
• Support the local network infrastructure, including switches, routers and wireless devices.
• Maintain accurate asset and support documentation.
• Collaborate with the wider IT team to support technology projects and continuous improvement.
• Provide professional and friendly customer service to end users.

Desirable skills:

• A strong interest in IT and a desire to grow your technical skills.
• Basic understanding of computer systems, software and networking principles.
• Strong problem-solving ability and initiative.
• Clear and confident communication skills.
• Excellent time management and organisational abilities.

Salary: £23,000 per annum

Working hours: 40 hours per week. Shifts will be rota-based working 8 hours per day over 5 days, covering 8am – 6pm Monday to Friday with one in every three weekend's (Saturday & Sunday) with two days off during the week.

Benefits:

• Healthcare insurance.
• Dental plan & eyecare.
• Life assurance.
• Pension.
• Retail discounts.
• Birthday day off.
• Funded social events.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 8. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW!