IT Support Engineer - 1st & 2nd line - Carlton Recruitment : Job Details

IT Support Engineer

Wimbledon

£35,000 - £38,000

Permanent Full Time

Office based

Mon-Fri 8.30- 5.30

Benefits

Social events Pensions - immediate auto enrollment. Company pays 3%, employee can pay anything 3% and above. Childcare vouchers Cycle to work scheme - they have a shower onsite. Healthcare - not funded but they all get a discount. Holidays - 20 days plus if employed at Xmas, 3 additional days plus bank hols

Our Prestigious Client is looking for an IT Support Engineer who can provide comprehensive 1st and 2nd line IT support services, covering the installation, configuration and support of IT systems. To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained.

Key Responsibilities of the IT Support Engineer:

• Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals
• Maintain a high degree of customer service for all support queries and adhere to IT service management principles
• Record, prioritise, track and monitor calls within the problem management database to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support or third-party vendor
• Mixture of desk side, remote and 'the bar’ support sessions
• Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation.
• Maintain and monitor IT security across the network:

IT Infrastructure and Telecoms Maintenance and Development

- Sonic Wall firewall and VPN awareness

- Endpoint Anti-virus - Sophos Central

- Messaging Controls and Filtering - Mimecast

- Compliance and End Point Management through Azure

- Maintain physical security - security alarms / door entry controls

• Administration of VOIP & Mobile phone systems - Teams Telephony / Avaya IP Office
• Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation self-help guides and a support Knowledge Base
• Maintain and update Asset Registers and / logs on changes to key systems
• User account creation and device setup - joiner / leaver / changes / passwords etc.
• Perform all aspects of Microsoft Windows AD Server and Azure administration.
• Awareness of the IT Disaster Recovery plan

Network Administration

Experience

Office 365 / Azure AD / Entra Admin

Intune Administration / MFA controls

System Builds (Laptop/Workstation/Autopilot)

Microsoft Operating Systems (Windows 10 and 11) and relevant application systems

Office 365 Suite / OneDrive / SharePoint

Sophos Central Antivirus controls

Mimecast Email Security controls

Video Conferencing - MS Teams and Zoom

Android Mobile setup and management

Mobile MDM device management

IP based telephony systems

Asset Register management

Solid Networking, TCP/IP & VPN principles

Strong Cyber Security awareness

Disclaimer: Due to the high amount of interest that we receive for each of our roles, unfortunately we cannot respond to each application individually, therefore if you do not hear back from one of our consultants within 14 days then unfortunately you have not been shortlisted for this role.