IT Support Assistant - Wiltshire College & University : Job Details

IT Support Assistant

£25,522 per annum

Location: Trowbridge, Wiltshire

Job Type: Fixed Term MAT cover for 1 year

Full Time 37 hours per week, 52 weeks per year

Closing Date: 13th August 2025

Wiltshire College & University Centre have a great opportunity for an IT Support Assistant to join our team

About Us:

Wiltshire College & University Centre plays a vital role in Wiltshire’s economy, inspiring people to develop the skills they need to achieve. Our four main campuses are learning hubs in their communities, and we aspire to be an outstanding, financially robust and commercially agile provider, achieving our clear social mission on behalf of learners and employers across Wiltshire and beyond. Our campuses deliver a diversity of facilities from the country estate and farm of our Lackham campus to new hi-tech digital and state of the art facilities at our Trowbridge, Salisbury and Chippenham sites. We have invested £65 million in our estate over the past 10 years. Our turnover is £45 million per annum and growing, we employ some 650 staff, and support around 11,500 students.

IT Support Assistant – The Role

Are you tech-savvy, people-focused, and passionate about solving problems?

Join a dedicated IT team supporting one of the leading providers of Further and Higher Education in Wiltshire. Whether you are early in your IT career or looking to build hands-on experience in a supportive environment, this is a fantastic opportunity to grow your skills and make a real impact on staff and learners across our campuses.

As an IT Support Assistant, you will be the first point of contact for IT queries, playing a vital role in maintaining and improving the College’s IT desktop infrastructure. Working closely with experienced IT Support Advisors and Engineers, you'll provide frontline support across multiple campuses and contribute to the smooth running of all IT services.

Your day could involve anything from setting up and maintaining laptops, desktop equipment and peripherals to supporting colleagues over the phone, face-to-face, or via our service desk. Ensuring you keep an accurate record using our IT service desk systems.

IT Support Assistant - Key Responsibilities:

• Assist with installation, maintenance, and upgrades of desktop computers, laptops, printers, and software.
• Monitor and manage incoming IT support requests via phone, email, live chat, and in person.
• Escalate complex issues to support & system engineers, ensuring relevant information is passed on promptly.
• Deliver excellent customer service and technical support to students and staff, resolving day-to-day IT issues.
• Keep accurate records of incidents and resolutions using our IT Service Desk system.
• Maintain up-to-date knowledge of current IT trends, hardware, and software solutions.
• Promote equal access to IT services and assist in making reasonable adjustments where necessary.
• Liaise with external suppliers and partners for hardware/software support or procurement.
• Ensure all work complies with GDPR and Health & Safety guidelines.
• Attend occasional meetings or events outside core hours (including rare weekend duties).

IT Support Assistant – You:

We are looking for someone who is:

• Eager to learn, with a keen interest in IT and digital technologies
• A strong communicator with a proactive, customer-first mindset
• Organised, detail-oriented, and able to multitask effectively
• Knowledgeable in basic IT hardware and software troubleshooting (Windows OS, MS Office, etc.)
• A team player who enjoys collaborating in a busy, solution-focused environment

Essential Qualifications:

• Hold or be willing to work towards Literacy and numeracy to level 2 (GCSE A-C)
• A level 2 qualification

If you are excited about helping people and solving problems with technology, we would love to hear from you. Whether you are just starting out or bringing some experience with you, this role offers the opportunity to grow and thrive as part of our future-ready team.

IT Support Assistant – Benefits:

• Competitive salary
• 30 days' annual leave for Professional Services Staff plus bank holidays and additional closure days over the Christmas period
• You will be automatically enrolled into the Local Government Pension Scheme
• You will have access to our employee assistance programme (EAP) and enjoy other benefits such as discounts with a wide variety of retailers
• Free car parking onsite

IT Support Assistant - Application Process:

Wiltshire College & University Centre follows Safer Recruitment Guidance outlined by the Department for Education in ‘Keeping Children Safe in Education’. This involves conducting enhanced DBS checks, including checks against the children’s barred list, and other employment verifications, including an online presence review for shortlisted candidates.

We embrace diversity, recognising the valuable perspectives, ideas, knowledge, and cultures individuals from different backgrounds bring. Committed to safeguarding, we expect all staff and volunteers to share this commitment.

As a Disability Confident Employer, we pledge to interview all disabled applicants who meet the essential criteria for a job vacancy and assess them based on their abilities.

Vacancies may close early if sufficient applications have been received; therefore, we would encourage you to submit your application as soon as possible.