IT Support Apprentice - QA : Job Details

Employer description:

Midland Aerospace offers a wide range of manufacturing and supply-chain solutions and have an outstanding reputation for quality, cost and delivery.

Overview:

The IT Support Apprentice plays a key role in supporting the day-to-day IT operations of the business. Working closely with the IT Manager and external managed service providers (MSPs), this role provides technical assistance to internal users across a wide range of systems, hardware, software, and network infrastructure.

This is a hands-on position suitable for both entry-level and experienced technicians. It offers exposure to a broad spectrum of IT and cybersecurity technologies, including MS Azure, Intune & Office 365, as well as specialised systems used in manufacturing environments. A willingness to learn and adapt is essential, with opportunities to develop networking and project management skills over time.

Responsibilities:

• Respond to internal support requests via ticketing system, email, phone, or in person.
• Diagnose and resolve issues related to hardware, software, and networking.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Manage user accounts, including password resets and access permissions.
• Maintain accurate records of IT assets and software licenses.
• Assist with employee onboarding and offboarding, including device setup and access provisioning.
• Document technical issues and resolutions in the IT knowledge base; contribute to guides and SOPs.
• Escalate complex issues to senior staff or external vendors when necessary.
• Ensure adherence to IT policies, procedures, and security standards.

Desirable skills:

• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn new technologies and take on challenges.
• Basic understanding of networking concepts (with training and development provided).

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

9am – 5pm.

Benefits:

• Pension. 
• Free parking.
• Team events.

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Interested? Apply now!