IT Support Apprentice - QA : Job Details

Employer description:

Roxor Group Limited is a UK leader in bathroom product manufacturing and distribution. We own top brands like Hudson Reed, nuie, and Bayswater. With over 37 years of experience, we ensure quality through full supply chain control. Our mission is to deliver stylish, accessible bathroom solutions for all customers.

Responsibilities:

• Provide first-line IT support, resolving hardware, software, and network issues.
• Assist users with technical queries and system installations.
• Maintain and monitor IT systems, ensuring security and performance.
• Document support activities and contribute to IT projects.

Desirable skills:

• Basic knowledge of Microsoft .NET, SQL, and Java.
• Familiarity with computer hardware and Windows Server.
• Strong analytical and troubleshooting abilities.
• Proficiency in Microsoft Excel, including VBA and macros.
• Team player with strong communication skills.
• Eager to learn and take on new challenges.
• Reliable, detail-oriented, and proactive.
• Able to work independently and manage time effectively.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

37.5 hours per week, flexible shifts between 6am – 6pm with 30 minute lunch break.

Benefits:

• Auto enrolment into pension scheme after 3 months.
• Inclusion in company profit share after 3 months.
• 22 holidays per year.

Future prospects:

• 90% of QA Apprentices secure permanent roles post-apprenticeship.
• Opportunities for further apprenticeship training and certifications.
• Potential to progress into IT support, systems admin, or development roles.
• Long-term career development within a growing and innovative company.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!