IT Support Apprentice - QA : Job Details

Employer description:

DNS Accountants’ vision is to be the most innovative, technology driven firm with a focus on training and development for our clients and our team, to become the destination of choice for business advice and accounting services.

Responsibilities:

• Handling calls and emails from across the business and assist colleagues requiring assistance.
• Visiting and working from different offices and locations.
• Logging tickets with the external providers about hosting servers and VOIP system.
• Update the team with issues on existing tickets.
• Updating 'knowledge base' with new issues that occur.
• Develop your knowledge and skills so you can handle a wider range of support tasks.
• Windows networking like Domain, DNS, DHCP servers and clients.
• Network management.
• Office 365 administration.

Desirable skills:

• Great interpersonal and communication skills.
• Be able to work well within a team and be calm.
• Excellent time management and organisational skills.
• Attention to detail.
• Be able to deliver a high level of customer services at all times.
• Ability to work as part of a team and individually.
• Have a passion to work within a busy IT team and want to make a difference.
• Demonstrate an analytical approach to resolving issues.
• Ability to want to learn new processes and products.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

40 hours per week.

Benefits:

• 22 days holiday plus bank holidays.
• Inclusive office with frequent team events.
• Progression onto further programmes once completed.
• Free tea and coffee.

Future prospects:

Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!