IT Support Apprentice - QA : Job Details

Employer description: 

AFP Technology is looking for motivated and curious individuals to join our team as IT Apprentice. This is a fantastic opportunity to gain hands-on experience, learn from industry professionals, and build a foundation in IT support, all while earning and working towards a recognised qualification.

 If you have a strong interest in technology, an eagerness to learn, and great problem-solving skills, you could be a perfect fit for AFP Technology's apprenticeship programme. No prior experience is necessary—just a willingness to dive in and grow with us!

Responsibilities:

• Provide first line IT support to over 130 businesses across Yorkshire and beyond both remote and on site.
• To organise your own time and self-manage your workload, ensuring all time spent on a job is logged.
• Visit client’s sites as and when required.
• Preparing laptops to go to customers sites, diagnosing problems with laptops that have come in, including configuring new laptops, replacing parts on used laptops to then return to customers.
• Install client OS systems to new laptops, install software and hardware programmes to laptops including Office 365, Azure AD.
• Work with a number of network devices including routers, leased lines, creating firewalls, setting up VPN’s, DHCP, DNS, VLANS, TCP/IP.
• Managing customer expectations, giving realistic timeframes and advice.
• Create, manage and escalate tickets to helpdesk when needed using RMM and PSA in line with SLA.
• Conduct software updates virtually by remoting into users or in person on site or with PC’s brought to the office.

Desirable skills:

• Someone who has decent knowledge with computer hardware.
• Outgoing individual.
• Eager and willing to learn.

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours:

Monday to Thursday 9am – 5pm, Friday 9am – 4:30pm

Benefits:

• 28 days holiday.
• Christmas week off.
• Free parking.
• EV charging.
• Travel expenses paid.
• Company events/nights out.
• Bright HR employee portal with access to hundreds of discounts / offers.
• Employee assistance and wellbeing programme.
• Unlimited professional certifications and training.

Future prospects:

Permanent employment after successful completion of apprenticeship.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!