IT Support Apprentice - QA Ltd : Job Details

Employer description: Warwick Independent Schools Foundation comprises five schools: King’s High School, Warwick Preparatory School, Warwick School and Warwick Junior School all sit on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. 

We offer the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom.

Overview: This role is based solely on the Myton Road campus where four of the schools are located on our beautiful 50-acre campus, 5 minutes from the centre of Warwick. The campus provides world-class facilities for our pupils, including purpose built academic facilities, sports and recreational areas.

The Role:Reporting to the Foundation IT Team Manager, the Foundation IT Support Apprentice will be required to provide support of the IT systems and services across the Foundation of schools. This will include handling through to resolution First Line/Level 1 incidents and problems as well as working with other members of the IT Team to help resolve 2nd Line/Service issues. 

Duties:

• Support for the delivery of the Foundation-wide SLA across all schools and departments 
• Adherence to Foundation policies and procedures 
• An initial point of contact for staff and students requiring help with IT issues and queries 
• Proactive maintenance for IT systems and software 
• Accurate service desk information to enable the analysis of issues and effective configuration recording and management 
• Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate 
• Assistance in the deployment of new client device software builds as and when required 
• Assistance in the deployment of hardware devices as and when required 
• Support for activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies 

What we are looking for: Desirable skills: 

• Excellent customer service skills
• Highly motivated and enthusiastic
• Confident personality 
• Strong communication skills
• Good organisational and problem-solving skills
• A good level of written and spoken English appropriate to the context and audience

Support outside of normal working hours, including weekends, for specific activities will be occasionally required, so having you're own transport will be beneficial to the position.

Personal qualities:

• Commitment to own professional development
• Reliability and flexibility
• Commitment to high standards and to raising these standards

Essential knowledge:

• A genuine interest in keeping up to date with ICT development 
• A desire to develop knowledge and skills through attending relevant courses and actively seeking to broaden knowledge and skills relevant to responsibilities

Desirable (but not essential)

• Experience and knowledge of Active Directory, Exchange and Windows Server
• Knowledge of both general ICT H&S issues relating to work, both for self and all potential users

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 

Salary: 

• £17,557 for the first 12 months, 
• Rising to £21,472 for the remainder of the apprenticeship.

Working hours: 

• 37 per week, 
• Monday to Thursday, 8am - 4:30pm, 
• And Friday, 8am - 4:00pm.

Start date: ASAP

Company Benefits:

• Use of the sports complex
• Free lunches
• Free on-site parking

Holiday: 30 days annual leave, plus 8 public holidays.

Safeguarding and Protection of Children and Young Persons:In accordance with the Children’s Act 1989, on appointment post holders will be required to commit to their responsibilities with regards to safeguarding.

In addition offers of appointment will be subject to an Enhanced criminal record check from the Disclosure and Barring Service (DBS) and other pre-starter checks as required by the regulations governing the appointment of staff within education.

The criminal record checks will highlight cautions, reprimands and final warnings as well as any convictions. The post holder must not have any spent or unspent convictions that would prevent working with children.

Future prospects:The candidate may have the opportunity to gain full-time employment or further learning upon successful completion of the apprenticeship.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!