IT Support Apprentice - QA Ltd : Job Details

Employer description: Wansbroughs LLP is a Solicitors firm based in Devizes, Wiltshire. The firm has around 100 employees split between office based and home workers.

Overview:We are now looking for an IT Support Apprentice to join our IT team. You’ll be working with experienced individuals within the IT space with plenty of opportunities to learn.

Main role / Responsibilities [will include but not be limited to]: 

• Maintenance of our core business System/CRM system 
• Record issues on the helpdesk and act as first fix 
• Building / Patching / Maintaining Laptops and PC's
• Managing Users and Policies with our Office 365 environment 
• Dealing with Suppliers and Service contract providers as required 

Desirable skills:

• Good communication skills
• Good telephone manner
• Attention to detail
• Experience of Microsoft Office (Word, Excel, Outlook) would be useful
• Good problem-solving skills 

Personal qualities: 

• Able to work as part of a team 
• Honesty and discretion (as access to personal information) 
• Not afraid to ask questions 

Entry requirements:

• 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website.

Salary: £15,000 - £18,000 per annum. [dependent on experience]

Working week: 8:30am - 4:30pm, or 9am - 5pm /  37.5 hours a week.

Company perks:

• Non contractual bonuses
• Pension scheme
• 25 days holiday plus bank holidays
• One day per year for charity or volunteering work
• 24/7 access to virtual Dr appointments
• Discount offers website covering everything from Insurance, clothes, days out, amusement parks.
• Contribution to eye tests and glasses for VDU work
• Friendly atmosphere

Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. There will be on-going training opportunities, as well as opportunities to continue into a full-time role / employee after the apprenticeship is sucessfully completed.

Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!