Job Location : Aston, UK
Employer description: Here at ilicomm we help businesses reach their full potential through digital transformation. Our amazingly friendly team demystify technology to make it easier for our customers to excel through Managed IT, Cloud, Comms and Security solutions.
Overview: We are looking to recruit an experienced IT Support Apprentice to join our growing team. You will join a friendly, professional and competent IT support team, providing expert IT solutions to customers across the UK.
You will be responsible for delivering 2nd Line Support as part of the service desk, taking responsibility for escalations from the 1st Line support team, and ensuring quality service to customers. Apart from joining a thriving and growing business, Ilicomm is dedicated to supporting your professional development by helping you achieve industry-recognised certifications that will further you in your career.
Duties and Responsibilities:
What we are looking for: Desired skills / qualities:
You should have experience working for a Managed Service Provider (MSP), troubleshooting technical issues, managing a caseload of tickets and providing excellent customer service.
Entry requirements:
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information, please visit the UK ENIC website.
Benefits:
Future prospects:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Salary : 11000 - 12000
Apply Now!