IT Support Analyst - Technical Prospects : Job Details

IT Support Analyst

Offering Circa. £28,000 - £30,000 Basic Salary plus Benefit

Office Based in Halifax

Our client is seeking an IT Support Analyst to join their business to support around 50 users on a Windows-based network. This hands-on position offering exposure to a wide range of IT disciplines, with a primary focus on infrastructure support and maintenance. You’ll be a key player in delivering efficient, reliable IT services, contributing to continuous improvement across the business.

The IT Support Analyst will have technical knowledge, particularly in networks, PCs, and business software (especially Excel), and a strong desire to learn and take on new challenges.

IT Support Analyst - Key Responsibilities

• Provide day-to-day support for all IT infrastructure, systems, hardware, and software.
• Manage and maintain integrations with third-party platforms.
• Troubleshoot and resolve technical issues across the organisation.
• Liaise with external providers to manage services such as servers, telephony, and printing.
• Collaborate with developers to maintain and enhance our client’s website.
• Assist with continuous improvement projects, driving efficiency and cost reduction.
• Ensure effective operation of our client’s ERP system and integrated platforms.
• Provide support for mobile devices used by the sales team (iPads, Android).
• Generate and automate business reports using Excel and SQL.
• Monitor data integrity across systems and ensure reliable daily backups.

IT Support Analyst - Candidate

• Experience gained in a similar position, providing technical support to users, would be ideal.
• Intermediate Excel skills are essential.
• Skilled scripting VBA, PowerShell, Python or VBScript with an ability to write complex formulas.
• Experience providing user support across Microsoft 365, SharePoint, Teams, Exchange ideal.
• Ability to trouble shoot and fault find technical issues through to resolution.
• Strong organisational, analytical, and problem-solving skills.

The IT Support Analyst position is offering Circa. £28,000 - £30,000 basic salary plus benefits. This is a full-time, permanent position, based at our client’s office in the Halifax area.

All successful candidates will be contacted within 5 days of application for the position of IT Support Analyst. This vacancy is being advertised by Technical Prospects Ltd. The services advertised by Technical Prospects Ltd are those of an Employment Agency.