IT Support Analyst - Proactive Appointments : Job Details

IT Support Analyst – 6 Month FTC

Our client seeks an experienced IT support Analyst to join their team on a 6-Month Fixed Term Contract. Please note, the role is 100% on-site in London.

You will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. You will be the onsite presence for desk side support to users based in the London office.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including annual leave, pension scheme, life assurance, income protection, private medical insurance, and many, many more perks!

IT Support Analyst – Key Skills:

• Resolution of 1st and 2nd line support queries as assigned. Normally desk-side or phone-based
• Microsoft Office 365 (necessary)
• Microsoft Windows 10 and 11 (necessary)
• iManage Work 10
• Tikit Partner for Windows
• Uniflow and Flowmatrix
• Laptop Hardware
• Remote Access Technologies (Perimeter 81, Duo 2FA)
• User Management
• Basic network infrastructure (e.g. patching AV equipment and laptop docks)
• Basic network administration tasks. e.g.
• User configuration within various systems
• Administration of laptop firewall and antivirus solutions
• Occasional new user training
• Carrying out inductions for new starters if our normal trainer is unavailable
• Dealing with all levels of staff via email, phone and face-to-face
• Liaise with other support departments regarding issues such as new starters and office moves
• Basic vendor relationships (e.g. in relation to telecoms or IT supplies)
• Using Top Desk ticket logging system, to log, manage and close tickets in a timely manner
• Creating, updating, maintaining documentation related to the service desk and support functions

IT Support Analyst – 6 Month FTC

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted. 

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