IT Support Analyst - 12 FTC - Southern Lights : Job Details

Southern Lights is partnering with a tech-forward business on the South West coast, offering a fantastic opportunity for a hands-on IT Support Analyst to join their internal Service Desk. If you thrive in fast-paced environments, enjoy multi-platform troubleshooting, and like a mix of desk work and practical fixes, this one’s worth your attention.

What you’ll be handling:

• First and second-line support across hardware, software, and systems
• Escalation and collaboration with 2nd/3rd line engineers when needed
• Diagnosing issues across Microsoft, Apple, and Linux-based devices
• Handling setups, leavers, account creation, and hardware returns
• Managing stock levels and keeping server rooms shipshape
• Supporting project work and occasional visits to nearby offices
• Performing upgrades and repairs (think laptops, memory, disks)

What we’re looking for:

Essentials:

• 2+ years of commercial IT support experience (1st/2nd line)
• Solid troubleshooting across Microsoft, Apple & Linux
• Strong grasp of networking fundamentals (TCP/IP)
• Great communication and team-first attitude
• Full, clean UK driving licence

Bonus Skills (not deal-breakers):

• Microsoft 365 or Active Directory admin experience
• Exposure to AWS or PowerShell
• Broader familiarity with Linux and Apple tech stack

Why it’s a great move:

The company offers a blend of hands-on experience, structured support, and team culture, plus some excellent perks.

This isn't just a support role, it's a chance to sharpen your stack, contribute to change, and work alongside genuinely good humans. If the spec resonates but you don’t tick every box, reach out anyway. The team values initiative and attitude just as much as skill.

Here at Southern Lights, we strive to create an inclusive environment where every employee feels valued and empowered to contribute fully. Our recruitment practices are designed to ensure that all candidates have an equal opportunity to succeed, regardless of their race, colour, ethnicity, gender, age, sexual orientation, gender identity, disability, religion, or socioeconomic background.