IT Supplier Relationship Manager - Robert Walters : Job Details

We are proud to be exclusively partnering with The University of Manchester to recruit an IT Supplier Manager, supporting the continued growth & transformation of their Procurement & Supplier Services function. This is an exciting opportunity to join one of the UK's leading universities in a strategic supplier management role, helping to shape how the University partners with its IT suppliers to deliver high-impact services.

The Role:

Reporting to the Head of Supplier Management, you'll be responsible for overseeing the performance and governance of suppliers across the University's IT portfolio. You'll play a central role in ensuring value for money, driving service improvements, and aligning supplier relationships with the University's digital and commercial goals.

This role goes beyond day-to-day contract compliance - you'll also contribute to strategic sourcing decisions, manage supplier risks, and advise stakeholders across IT Services and the wider University.

Key Responsibilities:

• Own supplier performance across the IT function using robust KPIs and SLAs
• Manage the full contract lifecycle from onboarding to renewal/exit
• Lead on supplier governance, dispute resolution, and service improvements
• Monitor third-party risk, drive value, and ensure compliance with contractual terms
• Work closely with stakeholders in IT Services and central Procurement

About You:

We're looking for a commercially minded supplier management professional who brings:

• Significant experience managing IT suppliers within a complex environment
• Expertise in contract and performance management
• Strong negotiation and stakeholder engagement skills
• Knowledge of third-party risk, cost modelling, and continuous improvement
• Familiarity with contract law, SLAs, and supplier benchmarking
• Desirable: CIPS, ITIL v3/v4, or PRINCE2 certification

Why Join The University of Manchester?

• Be part of a prestigious global institution with a collaborative culture
• Work on strategic supplier relationships that directly impact digital transformation
• Hybrid working model and generous benefits
• Join a supportive, values-led environment that celebrates diversity

"The University of Manchester are an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit."

Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates