IT Services Co-ordinator - TC Group : Job Details

Salary – £40,000 - £55,000

Hours - Monday to Friday, 37.5 hours per week

Holiday – 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days)

Location - Hybrid, Midlands / Greater London Area South / Home Counties

About the IT Services Co-ordinator role

We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We’re business advisors and accountants, with over 30 years of experience we’ve honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses.

We’re looking for an IT Services Co-ordinator to join our Central systems team. Based remotely, we are ideally looking for candidates around the Midlands, South, London / home counties area.

As the Technology Services Co-ordinator, this role plays a pivotal role in ensuring the effective delivery of Technology and operational support services across the practice as follows.  This will be a highly organised individual, project management and background knowledge from working in an IT Services environment will be helpful and a desire to learn.

The role will have excellent development opportunities to grow with the organisation and as new initiatives are adopted.  The role will be supported in professional training and certifications with exciting cross-functional opportunities to participated in strategic Technology initiatives led by the Central services to underpin the support of TC Group for future growth. The role will deputise for the Head of Technology as needed from time to time, hence it also provides a path for ongoing development.

Key responsibilities of an IT Services Co-ordinator will include:

Operational Support for Services

• Information gathering and assessment to provide timely and accurate visibility of service levels, activities and management information for ongoing decision.
• Monitoring the performance of Managed Service Provider activities on hourly / daily basis, to identity trends and emerging issues; liaising directly with key stakeholders to ensure they are helped in the resolution of individual requests and incidents ensuring high quality experience to the Partner firms with the goal for overall excellent Partner experience in services provided

Compliance Support

• Develop the registers, logs, lists, trackers and documents needed for standardised operations (eg as found in a typical ITIL-based service organisation) and to support continuous improvement.
• Support compliance with GDPR, ISO, and other standards. Coordinates with security teams and vendors to maintain safe, audited, and resilient systems.

Mergers & Acquisitions (M&A) Planning & Integration

• Support the Technology information gathering assessment, planning and integration stages of acquisitions that may be typically around 2 per month and are core to TC Group’s successful growth
• Develop the implementation plan, working closely with the M&A team based on the agreed playbook and through the formation of excellent relationships with Partner firms to be integrated

Project Coordination  

• Assist in the planning, execution, and monitoring of cross-functional projects led by Central Service to ensure all are aligned with the relevant policies, standards and Technology operating model

About you

We are looking for candidates with the following core competencies and skills:

Technical

• Significant experience in a similar role
• Bachelor Degree (Computer Science, engineering), Relevant IT qualifications (Microsoft Certifications)
• Proficient using IT environment tools eg Service Desks, Portals, MS Office, tools for Collaboration, Reporting, Project Management, tracking,
• Strong understanding of best practices IT Service operational workflows
• Awareness of some key relevant standards such as GDPR, ISO27001, ITIL service management and Project Management / Service frameworks

Interpersonal

• Exceptional communication and relationship-building skills
• Strong problem-solving and conflict resolution abilities

Organisational

• Effective time management and ability to prioritise tasks in a fast-paced environment.
• Capable of managing multiple projects simultaneously.
• Worked in a multi-site environment ideally 20+ sites

Full benefits available for the IT Services Co-ordinator:

• group life assurance 4 x salary
• opportunity to purchase additional holiday days
• access to our employee benefits portal – cashback and vouchers on everyday purchases
• employee Assistance Programme
• employee Referral Bonus – we’re always looking for talented individuals to join our team
• regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations

About us

TC Group is growing and changing at quite a pace! We’re an ambitious group of people with the same aim – to create a consistent, high-quality experience for our clients. 

We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.

We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.