IT Service Team Lead Windows Support ITIL Brighton - eFinancialCareers : Job Details

IT Service Team Lead (Helpdesk Desktop Service Desk Infrastructure Support Microsoft Windows Technical Lead Senior Finance Financial Services Azure AD Active Directory ITIL) required by our financial client in Brighton.

You MUST have the following:

• Strong experience as a IT Service/Service Desk/IT Support Technical Team Lead
• Excellent Windows support experience
• AzureAD
• Strong hardware and networking ability
• Experience mentoring junior team members and being a technical escalation point

The following is DESIRABLE, not essential:

• Monitoring
• Automation
• Process improvement and implementation
• ITIL

Role: IT Service Team Lead (Helpdesk Desktop Service Desk Infrastructure Support Microsoft Windows Technical Lead Senior Finance Financial Services Azure AD Active Directory ITIL) required by our financial client in Brighton. You will join an infrastructure team of 6 that support a user base of 250 staff. You will report into the Infrastructure Manager, who currently covers this role, and alleviate him of the first and second line support function. You will stand in as the escalation point for the two engineers working in the team, look to establish improved processes and organization within the support function, improve monitoring and automation.

You will be an experienced lead, who is used to mentoring junior team members, improving and implementing processes, introducing IT Service tooling, improving standards and acting as an escalation point for technical issues. Ideally, you will have a broad understanding of infrastructure encompassing Windows software, desktop hardware, Azure AD and networking.

This will begin as an initial 6-month contract but could be extended far beyond this or become permanent. There is probably several years of project work to be done.

It will be a hybrid working setup. 3 days/week will be required to begin with.

Duration: 6-12 months

Rate: £450-650/day