IT Service Desk Analyst - H2R Selection Limited : Job Details

IT Service Desk Analyst

Bristol

£25-28K P.A

Our client, a global tour operator specialising in cultural adventures in Asia is seeking an IT Service Desk Analyst to join their amazing team.

The role:

• Day-to-day Service Desk operations.
• Incident and Service Request Tickets
• Raising Change Request for Engineering
• Asset Inventory Updates
• Knowledge Base Updates.
• Escalate tickets to the Service Delivery Manager
• You will be a member of the escalation schedule, responding when needed to major incidents.
• Supporting the following:
• Microsoft Windows 10 & 11 Operating Systems.
• Active Directory and Azure AD
• Microsoft 365 E5 application stack, including SharePoint.
• 3CX Telephony
• Printer Logic Print Management
• Internal booking system
• Onboarding and Offboarding accounts through Active Directory and Microsoft 365
• Processing imaging of end-user devices through Microsoft Autopilot and Microsoft Intune
• Creating and updating training resources for our knowledge base and providing training for new
• technologies to staff.
• Carry out in-person training and mentoring should the need arise.
• Weekly 1:1 with Service Delivery Manager
• Providing hardware support
• Hands-on testing and troubleshooting of hardware, including laptops, monitors and
• headsets.
• Desk setups, including network cabling.
• Meeting room equipment checks.

Key skills/ experience:

• Experience working on a service desk providing first-line support for end users.
• Experience working within an ITSM.
• Strong knowledge of Windows 10 and 11
• Knowledge of the Microsoft 365 E5 application stack.
• Knowledge of Microsoft 365 administration