IT Manager - Xenial Consulting : Job Details

Xenial Consulting is proud to be partnering once again with a valued, long-term client to recruit an experienced IT Manager for their East London office. This is a fully office-based position with occasional travel to other locations across the UK.

The successful candidate will take responsibility for the day-to-day IT operations, ensuring smooth delivery of technical support to internal users and maintaining core systems. You’ll also manage relationships with external IT providers and play a key role in enhancing the organisation’s IT environment.

• Acting as the first point of contact for IT-related queries and support issues.

• Setting up and managing user accounts, devices (laptops, mobiles, printers), and software installations.

• Troubleshooting desktop and mobile hardware/software issues to minimise downtime.

• Monitoring system performance and escalating complex issues to third-party providers where appropriate.

• Administering access and user permissions across platforms such as Office 365, SharePoint, and Syrinx.

• Assisting with regular data backups and supporting recovery processes when necessary.

• Working closely with IT vendors for support, licensing, and ongoing maintenance.

• Managing connectivity issues including email, internet, and networking problems.

• Keeping IT documentation and asset inventories up to date.

• Providing support for staff onboarding and offboarding from an IT perspective.

• Contributing to IT-related projects as assigned by senior management.

• Proven experience in managing IT functions, ideally within a multi-site organisation.

• Good knowledge of cloud-based systems and exposure to business tools such as Power BI, Syrinx, or Dimensions.

• Relevant certifications (e.g. CompTIA A+, Microsoft) are highly desirable.

• Strong troubleshooting skills, a proactive attitude, and the ability to manage multiple priorities effectively.

• Base salary: £40,000

• On-target earnings (OTE): £8,500

• Immediate or short notice availability (one month or less) is preferred.