IT Manager - Arcas Technology Ltd. : Job Details

Arcas Technology is partnered with a leading charity based in London who are currently looking for an experienced IT Manager to join their business on a permanent basis.

The charity operates in the Cloud, and right from the start, you'll have the opportunity to engage in several projects, including the rollout of a new CRM system.

Responsibilities:

• Lead innovative solutions and spearhead project initiatives, ensuring seamless project delivery by the team.
• Establish and manage an efficient workload management system, streamlining prioritization and progress tracking processes.
• Foster a culture of innovation to streamline workflows, enhance compliance, and embrace automated change and release practices.
• Proactively identify and address inefficiencies in existing processes, driving initiatives to eliminate bottlenecks.
• Uphold best practices across implementation, testing, verification, and change management processes.
• Instill a culture of continuous improvement focused on optimizing costs and benefits.
• Develop and implement KPIs and metrics to enhance visibility and drive performance improvements.
• Define project objectives, acceptance criteria, and oversee their successful completion.
• Monitor technical operations through KPIs and intervene as necessary.
• Effectively manage relationships with internal and external stakeholders, serving as a representative in cross-organizational engagements.
• Lead the evaluation and selection of vendor contracts, ensuring thorough due diligence.
• Ensure adherence to best practices in change, release, incident, and problem management, aligning with information security management systems (ISMS).
• Contribute to cyber registers, documentation, and audits as needed, with a strong focus on IT-related deliverables.
• Ensure operational excellence and compliance within Data Protection and Service Desk functions, optimizing resourcing, processes, and policy adherence.

Key Skills:

• Strong understanding of coding principles and structures.
• Proficiency in core cloud concepts, architectures, and best practices (preferably AWS).
• Familiarity with systems lifecycle management and effective stakeholder engagement.
• Knowledge of single sign-on, federated identity, and related protocols, including OKTA.
• Experience with monitoring and troubleshooting systems.
• Proficiency in CRMs (e.g., Salesforce) and productivity suites like Google Workspace.
• Familiarity with collaboration tools such as Atlassian (JIRA, Confluence).
• Competence in Mac/iOS and Chrome OS/Chrome Enterprise environments.
• Understanding of encryption technologies, including symmetric/asymmetric encryption and TLS.
• Knowledge of RESTful APIs and Learning Tools Interoperability (LTI).
• Strong project management skills.

If you feel that you’re a good fit for this role then please forward your CV to Andy Dale at Arcas Technology.