IT Manager - UBT : Job Details

We are currently seeking a IT Manager to join a well-established, family-run SME based in Lisburn, NI. As an IT Manager you will play a pivotal role in ensuring our business runs smoothly and effectively at all times. Technology is utilised throughout our client's full customer and supplier lifecycle, making effective management critical to our business operating successfully. Your duties will include troubleshooting and diagnosing computer hardware and software issues, setting up computer networks and assisting colleagues with IT-related problems, ensuring all IT and telecommunications equipment works effectively and is repaired promptly if necessary, safeguarding company and customer data and assets through appropriate IT security, and setting our overall IT strategy, spotting opportunities to improve our use of technology and optimise business performance.

Main Areas of Responsibility:

• Technical Support: Act as the first point of contact for IT support within the company. Provide timely and effective technical support to end-users, diagnosing and resolving hardware and software issues, and ensuring minimal downtime. Repairing and replacing damaged computer and network components. Accurately track issues to ensure all managed to successful conclusion.
• Asset Management: Maintain an inventory of IT assets, including computers, peripherals, software licenses, and other equipment. Conduct regular audits to track and manage IT assets efficiently, preparing business cases for purchasing new or refurbished kit when required. Handling, lifting and carrying IT equipment when necessary.
• Network Management: Assist in the setting up, management and maintenance of the organization's network infrastructure in ways that optimise performance, including routers, switches, firewalls, and VPN connections.
• Software and Hardware Deployment: Test, install, configure, and update software applications and hardware devices, ensuring compatibility, security and effective operation.
• User Account Management: Create, modify, and deactivate user accounts in various systems, including email, Active Directory, and other relevant platforms.
• Security and Compliance: Implement and enforce IT security policies and procedures to safeguard company and customer data and assets. Stay up-to-date with cybersecurity best practices. Ensure appropriate antivirus and firewall software is maintained at all times and upgraded when necessary.
• Documentation: Maintain accurate and up to date documentation of IT procedures, configurations, and troubleshooting steps for internal reference. Keep accurate maintenance records and schedules for asset management processes.
• Vendor Management: Liaise with IT and telecommunication vendors and service providers to ensure timely support and maintenance of IT infrastructure and services.
• Training and Onboarding: Conduct training sessions for employees on IT tools, systems, and best practices. Assist in onboarding new team members by effectively setting up their IT accounts and equipment.
• Continuous Improvement: Proactively identify opportunities for process improvements and technology enhancements to optimise IT operations. Implement new technologies and provide resources to complete IT projects as needed.

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience
• Proven experience in providing IT support and troubleshooting in a professional environment.
• In depth knowledge of computer hardware, operating systems (Windows, macOS), and software applications (including MS Office).Familiarity with network technologies, including LANs, WANs, and wireless networks.
• Practical experience with internet and network security protocols and data privacy principles
• Demonstrable ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. public)
• Able to appropriately build relationships to gain the cooperation of relevant stakeholders (including senior and peer colleagues, other professionals)
• Able to gain acceptance influence, motivate, persuade, and engage audiences in agreed course of action where there may be significant barriers to overcome
• Demonstrable experience understanding the needs of others and how to develop and drive performance.
• Able to work as part of a team to achieve team goals and targets.
• Able to work independently, using own initiative to organise, plan and complete own tasks and workload.

• Salary of £35,000- £40,0000, depending on experience
• Branch Profit share bonus
• Hours Mon- Fri- 8.00am- 16.30pm