IT Knowledge Manager - Hays Specialist Recruitment Limited : Job Details

Your new company

Hays Technology are recruiting an IT Knowledge Manager on a permanent basis to join a large public sector organisation based in the Newcastle area. This is a brand new role to make your own and reports into the Head of End User Support.

Your new role

In your new role, you will be playing a crucial role to develop and deploy a knowledge strategy that aims to capture information to aid the operations of the IT service, whilst being a key member of the End User Support team to constantly improve service operations across service desk, end user computing, infrastructure, and applications.

You will be responsible for developing and implementing the knowledge management process and working with other stakeholders to explore the opportunity to expand this service for other functions. You will be providing guidance, support, and motivation to all delivery teams to ensure compliance with the knowledge process and adherence to agreed KPIs and SLAs to monitor the capture of knowledge and ongoing review.

What you'll need to succeed

• Experience defining and building IT knowledge management
• Experience dealing with 3rd parties
• Proven ability in documenting complex processes
• Practical experience of knowledge processes and procedures in an IT context e.g. ITIL
• A broad understanding of the IT landscape in a large and complex organisation
• Good verbal and written communication skills, including the ability to explain technical concepts and technologies to stakeholders·

What you'll get in return

This exciting position is paying between £33,966 to £44,263 negotiable on experience and offers an excellent work-life balance including: hybrid and flexible working, 34 days annual leave + bank, a great public sector employer contribution pension scheme 21%, flexibility, training, and development opportunities.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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