IT Installation & Support Engineer - Profiles Personnel Ltd : Job Details

*** IT NSTALLATION & SUPPORT ENGINEER ***We are excited to be recruiting an IT Installation & Support Engineer with a passion for technology and the desire to work with like-minded people within a fast moving environment. This is a super varied role requiring a breadth of experience in a wide variety of IT/Telecoms technologies.You will be hands on technically ensuring the smooth system configuration and implementation for new installations along with assisting the support team to service existing customers. Salary up to £26K depending on experience, paid parking, company van provided, on-going professional developmentKey responsibilities for the IT Installation & Support Engineer include,

• Either remotely or onsite, provide installation and configuration services for a wide range of Telecom and IT solutions
• Either remotely or onsite, provide high quality customer experience in relation to the installation or maintenance of a customer's IT or Telephony services
• Use of remote tools to assist customers in troubleshooting problems
• Remote/onsite support and project-based work (Full UK Driving license & Vehicle essential)
• Manage technical installation and support cases within the company help desk system
• Ensure clear, professional communication between the team and customer
• Audit and document client information

The ideal IT Installation & Support Engineer will need the following,

• Prior experience in an IT or Telecom Support or Delivery role essential
• Strong customer service background
• Excellent written and verbal communication skills
• Experience with VoIP platforms, ideally with 3CX or Yeastar
• Excellent troubleshooting skills
• Networking concepts, Including Wired and Wireless Networks, TCP/IP, DNS, DHCP, VLAN's and VPN's
• Experience with all forms of connectivity, FTTP, SoGEA, Leased Lines
• Full UK driving licence essential

This IT Installation & Support Engineer vacancy would suit someone with previous experience within a similar role. It also offers the chance to work with a diverse range of clients across various industries.