IT Helpdesk - Lloyd Recruitment Services Ltd : Job Details

IT Helpdesk - 1st to 3rd Line | People Focused MSP | £27k - £45k DOE + Bonus

We're partnered with a well-established, employee-first MSP that's built its reputation on investing in people. Their culture is supportive, collaborative, and geared towards genuine long-term development.

Whether you're just beginning your IT career or you're ready to deepen your technical expertise, this is an environment where you'll be trusted, trained, and challenged - without the high-pressure "call centre" feel. You'll be part of a close-knit team of 10, working with a wide range of technologies and clients.

What's on offer:

• 1st Line - up to £27k DOE / 2nd & 3rd Line - up to £45k DOE + bonus
• Please Note: This is a fully office based role
• Paid certifications and a clear progression path
• Wellness perks, including gym access
• Friendly culture with regular socials
• Stability - people join and stay long-term

1st Line Support:Ideal if you're a graduate with an IT-related degree or have 1+ year's IT support experience. You'll take on day to day queries, get hands-on with Office 365 and networking, and grow your technical toolkit in a nurturing environment.

2nd / 3rd Line Support:Best suited if you've got 2-4 years' MSP experience and can confidently handle escalations, client onboarding, and advanced troubleshooting. You'll work with Windows Server, AD, firewalls, Citrix, VMware/Hyper-V, and Veeam.

What we're looking for:

• Full UK driving licence + own vehicle (site not accessible by public transport)
• Great communication skills and a customer-first approach
• Organised, proactive problem-solver
• Happy to work occasional paid overtime (common in most IT based positions!)

If you're after an MSP where people genuinely matter, and where you'll be supported to grow your skills and career, we'd love to hear from you.

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Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.