IT Helpdesk Apprentice - QA : Job Details

Employer description:

GP Computers, founded in 2011, delivers comprehensive IT support to businesses across the southeast of England. With a team of around 12 professionals, the company operates primarily from its headquarters in Windsor, complemented by a remote office near Oxford and a call centre in Europe.

GP Computers offers a broad spectrum of services, including IT support, online marketing, website development, call centre operations, infrastructure design and implementation, as well as computer and laptop repairs. This diverse expertise allows the company to meet a wide range of client needs efficiently and effectively.

Overview:

Start your tech career with GP Computers. We’re on the lookout for a passionate apprentice to join our dynamic IT Support team in Windsor. As a company with a proven track record—we’ve already recruited and trained several successful apprentices—you’ll be in great hands from day one.

This is your chance to roll up your sleeves and gain hands-on experience, working alongside knowledgeable IT professionals who are ready to share their expertise. While you complete your IT Support apprenticeship, you’ll build real-world skills and grow your confidence, setting the stage for a rewarding career in technology.

Key responsibilities:

• Diagnose and resolving technical issues across laptops, desktops, mobile phones, and tablets
• Deliver both remote and onsite IT support to customers
• Setting up and configuring networking hardware and infrastructure
• Installing IT equipment and structured cabling systems
• Handling incoming calls and logging service requests in the CRM system

Desired skills and attributes:

• Self-motivated with a strong ability to build positive relationships with customers
• Confident, professional, with a customer-focused mindset
• Demonstrate a proactive commitment to continuous learning and adapting to new processes
• Excellent interpersonal and communication skills
• Team player who contributes effectively to group success
• Strong organisational skills with the ability to manage and prioritise workloads efficiently
• Full UK driving licence preferred but not essential

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

Working hours:

Monday to Friday, 40 hours per week, 8:30am to 5:30pm, with an hour lunch break

Benefits:

• Fantastic career progression - you'll be trained to become a skilled 1st Line Support Engineer, with a competitive salary of £20k–£25k on completion
• You will be joining a tight-knit business where a supportive, friendly atmosphere means everyone feels like part of the team

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!