IT First Line Support Apprentice - QA : Job Details

RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.

Overview:

As an IT Helpdesk Apprentice, you will be the first point of contact for our clients, providing technical support and troubleshooting assistance. You will provide an interface with both RnD employees and customers to efficiently assess and analyse IT related issues and resolve or escalate as necessary.This role is designed to give you hands-on experience while you study towards your IT qualifications one day a week.

A quality customer focused approach is essential to ensure all calls are actioned promptly with regular and timely feedback given.

Responsibilities:

• Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
• Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
• Documentation: Accurately log all support requests and resolutions in the helpdesk system
• Installation and configuration: Assist with the setup and configuration of new IT equipment and software
• Maintenance: Perform routine maintenance and updates on IT systems and equipment
• Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program

Desirable skills:

• Interest in IT: A genuine passion for technology and a desire to build a career in IT
• Communication skills: Excellent verbal and written communication skills
• Problem-solving: Strong analytical and problem-solving abilities
• Team player: Ability to work effectively both independently and as part of a team
• Customer service: A commitment to providing excellent customer service

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website.

Working hours: 37.5 hours per week.

Benefits

• Training: Comprehensive on-the-job training and support for your studies
• Career development: Opportunities for progression within the company
• Study: 7.5 hours a week dedicated to study
• Supportive environment: A friendly and collaborative workplace for you to learn and develop

Future prospects:

Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.

About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Interested? Apply now!