IT Engineer Apprentice - QA : Job Details

Employer description: 

Addocco IT is a specialist provider of managed IT, cloud, and communications solutions, delivering a premium customer experience to businesses of all sizes. Since its formation in 2008, Addooco has achieved sustained success. Following continuous growth, the company now operates from its own dedicated premises at Dunston Technology Park.

Overview: 

We're on the lookout for a motivated and tech-savvy individual to join our team as an apprentice. This is your chance to kick-start a career in IT while gaining hands-on experience and in-demand skills through a Level 3 Azure Cloud Support Specialist Apprenticeship. If you're eager to learn, grow, and be part of something exciting—this is the opportunity for you.

Responsibilities:

• Acting as the first point of contact for all IT enquiries, both via phone and the internal helpdesk system
• Accurately logging all support calls into the helpdesk system, capturing relevant information and assigning appropriate priority levels
• Proactively monitoring the helpdesk system for new tickets, ensuring timely responses and follow-ups for support or additional details
• Troubleshooting and resolving issues related to hardware, networking, and software
• Keeping users informed by providing regular updates on the progress of their support requests
• Ensuring all tickets are fully documented with resolution details before being closed
• Recording key information on daily operational checklists to maintain service continuity and accountability

Required skills:

• Demonstrate the ability to meet high customer service standards and follow expected turnaround times
• Excellent communication skills, particularly via phone and email, with a clear and professional tone
• Strong technical aptitude, with the ability to quickly learn and adapt to new technologies (full training provided as needed)
• Highly organised and methodical, with the ability to remain focused and efficient under pressure
• Proactive and adaptable, able to multi-task effectively and thrive in a collaborative team environment
• Flexible and reliable, with a willingness to support extended hours and on-call duties when required

Entry requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information please visit the UK ENIC website.

Working week: Monday to Friday, 37.5 hours a week, 7.5 hours per day on a rota basis.

Benefits: •    Bike to work scheme – commute smarter and stay active•    Career progression – grow with us as you build your future•    Team socials – because we believe great work starts with strong connections•    Private healthcare scheme•    Pension scheme•    Ongoing training plans – stay sharp with the latest skills and certifications•    Personal development opportunities – we invest in you, not just your role

Future prospects: Potential for a full-time role upon successful completion of the apprenticeship, dependent on performance during the programme.

About QA:Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Interested? Apply now!