IT End User Services Apprentice - QA : Job Details

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy.

Overview:

We are looking for a motivated and detail-oriented IT Apprentice to join our team. IT Apprentice will support the End User Services team by assisting in the areas from end user services, desktop support and customer support.

This role provides an opportunity to gain hands on experience and foundational skills within IT services like Hardware and Software Troubleshooting, Desktop support, offering valuable exposure to real-world IT environments.

4 days per week office

Diversity, Equity and Inclusion:

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business.

AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Key Responsibilities/Duties:

• Assist with hardware and software installation, configuration, and troubleshooting.
• Onboarding and Offboarding of employees from IT Support standpoint.
• Support end-users with IT-related issues, both onsite and remotely.
• Help maintain IT documentation and asset inventory.
• Participate in system upgrades, testing, and deployment.
• Basic network troubleshooting.
• Audio Visuals: Supporting MS Teams based meeting and conference rooms.
• Research and suggest improvements in IT processes.

Qualifications and Key Skills:

• Basic understanding of computer systems, mobile devices, and networking.
• Familiarity with Windows and/or Mac OS environments.
• Strong problem-solving and communication skills.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt in a fast-paced environment.

Entry Requirements:

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information please visit the UK ENIC website. 

Benefits:

• Certified Level 3 Apprenticeship.
• Gain practical experience in IT operations.
• Mentorship from experienced IT professionals.
• Opportunity to work on real projects and develop technical skills.
• Potential pathway to full-time employment.
• 28 days + 8 bank holidays in calendar year.

Future Prospects: 

90% of QA Apprentices secure permanent employment after finishing their apprenticeship.  Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. 

Important Information: 

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 

Apply now!